Beauty Expert – Menlyn

Details of the offer

Job ResponsibilitiesMaintain relationships with existing customersSource new customersAssess current stock levelsOrder stockFollow-up on ordersDraft monthly plansDraft weekly plansDraft daily plansPlan and implement promotionsInput ActivitiesSmile and greet the customerListen to and observe the customer response and grade the "mood"Adapt to the customer mood and respond appropriatelyObserve the customer for any leads on specific focus areas on shelvesAsk open-ended questions to obtain more detailListen to the responses and adaptConsider customer behavior and focus areas on shelvesAsk discovery questionsListen and confirm understandingEnsure effective use of resources to support decision-makingConsider the "yes"'sLink the confirmations to other optionsMake recommendationsNarrow selection to a specific choiceConsider current stock on hand in recommendationsAsk how the customer would like to pay for the product/sEnsure customer completes customer cardShow various options to the customerCommunicate the benefits of various optionsUp-sell additional products if customer chooses the larger sizeExplore needs of other peopleCompliment the customer on choice of productsRequest permission to introduce to in-store expertIntroduce customer to other team membersCollate and organize customer dataKeep customers informed about promotions and eventsCall customers on special days for follow-upApproach customers in top-performing in-store departmentsPhysically count stock on handAccess system and compare stock on hand to stock on systemComplete out-of-stock template and keep a copy on fileIdentify and rectify discrepancies on the ordering systemConfirm SKU availability with warehouseCommunicate order to planner/buyerVerify order progress in systemConfirm delivery on scheduled delivery dateFollow-up with ASCO/retailer in case of non-deliveriesInform manager in retail managerSee the problem through until rectifiedDraw stock from stock room and move to counterUnpack stock and price stockSecure security tags for all stockMerchandise stock according to planograms and standardsEnsure shelves and counters are clean at close of businessEnsure all price stickers are accurateEnsure testers are in placeConsider sales performance per brandObtain monthly targetIdentify public holidaysCompare sales performance with previous yearIdentify staff availability and scheduled workdaysImplement monthly planConsult monthly planFormulate strategies to compensate for shortfall in salesUpdate and implement weekly planConfirm scheduled activities and resource availabilityImplement daily plansConfirm availability of key staffContact and book customersPrepare area for eventsEnsure all material and resources are availableConfirm times and arrangements with key staffCompile feedback report according to specificationsApplication FormFirst Name *Last Name *Email *Phone *WebsitePlease upload a complete CV as a PDF or Word Document.
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Nominal Salary: To be agreed

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