UT - St. George - Red Cliffs Mall - 2331 Classification Part-Time Job SummaryWhat You Do • Work on the café floor which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and sales floor when needed. • Deliver the perfect beverage that exceeds customer expectations with your ability to engage, build rapport, listen, and provide friendly, fast service as you go through a tailored order creating approach. • Make relevant beverage and food recommendations ensuring an engaging experience with the customers that connects them with the right products to meet their needs. • Ensure that the Café is welcoming to all customers by having a stocked bake case and neatly displayed merchandise. • Take pride in the Café and place a priority on ensuring a clean and tidy environment knowing that cleanliness encompasses all aspects of the customer experience. • Execute all operational standards correctly, in a timely manner and in accordance with the café standards, safety and health codes. • Protect company assets by adhering to all processes and working efficiently to control waste and shrink. • Recognize and offer to help both customers and employees with urgency and care. Knowledge & Experience • Passionate about the products we serve. • Positive and can-do attitude. • Enjoy working with people. • Listen to people and enjoy solving problems. • Make correct recommendations for handcrafted beverages and food items that satisfy the customer. • Well-organized, efficient, and able to multi-task. • Can clearly and respectfully communicate and express oneself. Expected Behaviors • Treat customers as the first priority at all times. • Take initiative and consistently grow and expand café knowledge. • Enjoy making recommendations and engaging with others. • Exhibit and demonstrate initiative. • Support company goals and initiatives and be a team player. • Show respect and kindness to fellow employees and customers. • Accept responsibility and execute all assignments correctly and with care. • Accept coaching and feedback from others openly. • Flexible and can adapt to an ever-changing environment.
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