Job Number 24140638Job Category Event ManagementLocation Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYDirects and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.CANDIDATE PROFILEEducation and ExperienceHigh school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.CORE WORK ACTIVITIESManaging Banquet Operations & General OperationsApplies knowledge of all laws, as they relate to an event.Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.Have a creative overview and approach to evolve the department and keep relevant to meet and exceed the needs of the market.Execute market comparisons and research to ensure the department stays ahead of the competitors and priced right.Adheres to and reinforces all standards, policies, and procedures.Maintains established sanitation levels.Manages departmental inventories and maintains equipment.Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.Schedules banquet service staff to forecast and service standards, while maximizing profits.Assists team in developing lasting relationships with groups to retain business and increase growth.Assists in any Food & Beverage needs when/where necessary as required by operations (Restaurant, Bar, Room Service, Reservations, etc.)Participating in and Leading Banquet TeamsSets goals and delegates tasks to improve departmental performance.Conducts daily, weekly and monthly department meetings with the Banquet TEAM.Applies and continually broadens knowledge of food service styles and wine pairings and/or whiskey tastings and cutting edge cuisine with emphasis on current event trends.Acts as a liaison to the kitchen TEAM.Leads shifts and actively participates in the servicing of events.Ensuring and Providing Exceptional Customer ServiceSets a positive example for guest relations.Interacts with guests to obtain feedback on product quality and service levels.Responds to and handles guest problems and complaints.Empowers employees to provide excellent customer service.Ensures employees understand expectations and parameters.Strives to improve service performance.Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Reviews comment cards and guest satisfaction results with employees.Conducting Human Resources ActivitiesCommunicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.Observes performance of employees and provides formal and informal feedback to individuals through probation reviews, performance reviews and general one-on-one conversations.Monitors progress and leads discussion with staff each period.Participates in the development and implementation of corrective action plans.Reviews survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.Attends and participates in all pertinent meetings.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Protea Hotels by Marriott is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International.Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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