Bakery Sales Operations Manager

Purpose of the jobDrive Premier bread sales growth, enhance market share, and ensure customer satisfaction by leading and optimizing the Bakery sales team's performance in the bakery's formal and informal market segments.Job ObjectivesTo drive Premier bread sales growth and boost revenue by:Proactively implementing sales strategies, streamlining distribution channels, and controlling costs contributing to Premier's financial growth and sustainability.To drive a low-cost Distribution model by implementing SOPs and key operational control measures via the sales supervisory team and the relevant Bakery HODs involved with the processes relating to:Daily Driver short controls, Crates management, Daily Routes Management KPIs, and Customer Returns.To ensure customer satisfaction and loyalty by:Encouraging a customer service focus through coaching, training, and support to the sales team, assisting with the timely resolution of customer issues on an ad-hoc basis, scrutinizing and approving promotional plans in line with budget, and fostering conducive working relationships with existing and new customers as well as building and maintaining good working relationships with all third-party distributors.To ensure fact-based decision making based on real-time data by:Gathering and analyzing market data and competitor activities to provide insights to inform sales tactics and plans, ensuring adherence to all relevant industry regulations and company policies in terms of recordkeeping and reports, and ensuring accuracy and integrity of reports submitted.To ensure a safe working environment and compliance with the OHS Act and Premier Health and Safety policies and procedures through the implementation of:Operational guidelines/SOPs that address HSE requirements.To ensure adherence to budget by:Providing inputs to the new financial year's bakery sales budget, ensuring cost control of all sales operational and resourcing costs in line with agreed budgets, and looking for continuous improvement and cost savings initiatives to maximize profitability.To earn the right to operate in your community by ensuring:Good governance in terms of all product donations for CSI in collaboration with the BA and Site accountant and identifying and driving the implementation of CSI initiatives with the relevant stakeholders.
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