Randburg, South Africa | Posted on 11/07/2024
Catch is a boutique business process outsourcing organisation with a reputation of consistently delivering excellence for our customers. Unlike other BPOs, we don't treat our people like 'seats'. We treat our people like people.
We want to create 10,000 jobs in Sub-Saharan Africa. But not just any jobs. Meaningful jobs that provide dignified employment, pay, and development pathways. That's why in most instances, you'll find we pay almost double what our peers pay.
If you want to build a career and help deliver for our customers, you can expect us to meet you in your ambition and bring the development, career pathways, and remuneration to get you there.
Job DescriptionThe background screening analyst is a general operations role, which requires a good phone manner and strong attention to detail.
When individuals apply for new jobs, they are often required to undergo a background check. Our background screening analysts facilitate these background checks for employers across the globe. This could include checks like criminal record checks, education verifications, and employment references. In dealing both with our clients and their employees, you will need to meet deadlines and maintain a high level of customer service at all times. We conduct checks for some very prestigious clients on a global basis, so an excellent command of the English and French language and the ability to communicate at all levels are a must. Working hours are from 3pm-11pm SAST.
RequirementsSome baseline experience: Worked in customer service or a call center environment previously, for a minimum of one year.
A team player focus: You care more about the name on the front of the jersey than the name on the back. We're looking for people who take pride in delivering their own work, but also lifting up those around them and contributing to team goals.
A desire for growth: Coachable individuals who want to learn, want to grow, and want to build their careers with Catch.
A bit of zen: Sometimes customer service queries can be challenging. Patience and empathy towards customers in difficult situations is a must.
Some attributes we look for: Have a strong attention to detail and can follow standard processes. Punctual and reliable. Intermediate computer skills.
Spreadsheet ninjas: Knowing your way around a spreadsheet is a big plus.
Competitive Salary: Catch offers competitive pay, often significantly higher than industry peers.
Meaningful Employment: We are dedicated to creating dignified jobs that provide meaningful employment and development opportunities.
Career Development: Opportunities for career growth and development, supported by comprehensive training and career pathways.
Supportive Environment: At Catch, we treat our people with respect, recognizing their contributions and fostering a supportive work environment.
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