Functions / responsibilities:Satisfy internal and external customersPresent a positive image to customers, acknowledge, approach and greet customers as required, understand their special needs and respond to their queries as required.Check customer remarks on documentation and follow up or escalate customer concerns ensuring that resolution has been achieved.Ensure that correct goods are supplied/returned.Meet housekeeping requirements.Assist with merchandising stock on the sales floor as and when required.Assist with DispatchAssist with the control of deliveries by ensuring that correct documentation has been handed to the driver and that the customer is notified of the delivery date and time.Follow company policy and process for out of stocks and ensure that out of stock articles are processed as per the processes for both in store and online orders.Reconcile the documentation correctly to the system reports daily and complete and file documentation daily including the filing of outstanding collections and partial collections.Follow up on outstanding or non-scheduled deliveries daily.Ensure that partial collections are correctly recorded as per the policy and follow up weekly.Drive fulfillment targets for both Collections and Deliveries in order to ensure optimum customer service.Assist with BankingPrepare and count floats, checking that seals are intact on coin boxes and that float money is correct.Consolidate all paper work relating to banking process ensuring accuracy of information.Verify the cashing up and balancing of cashiers according to process and ensure that cash is dropped in the presence of cashiers.Follow up on shorts and overs and report them to the Admin Manager.Attach printouts to each cashier's work and that problems/mistakes are reported to the banking supervisor/Front End Department Manager.Order change regularly from the bank for store to ensure store always has sufficient change at all times.Ensure correct process is followed when handing cash over to CIT Company.Ensure cash office is secure at all times by monitoring and limiting movement inside cash office.Assist with LIV processUpdate parked invoices and obtain vendor invoices/delivery notes attached to the relevant GR's, waybill, blind count sheets from the updater on an ongoing basis in order to perform LIV function throughout the day.Handle differences between GR value and invoice values appropriately and investigate the reasons for parked invoices.Contact vendors where credit memos are required to clear GRIR account.Attach credit note to original supplier invoice to reconcile purchase order value.Report overcharges on invoice to Replenishment for investigation.Ensure that all goods received have been LIV'd.Assist with receiving processReceive stock from suppliers and other stores with care and accuracy so as to avoid damages and breakages making sure that laid down receiving and STO processes are followed.Ensure all stock is verified and checked against the invoice.Escalate discrepancies immediately to the Receiving Manager in order to rectify the issue (e.g. barcodes) so that stock can be received and sent to the Sales floor.Ensure that when receiving any high risk stock (as per High Risk List) this stock is spot checked by a Manager.Return all Supplier pallets to relevant Suppliers.Complete hand over register with relevant barcodes before handing stock over to Sales department.Ensure that no stock is taken onto the sales floor without a valid bar code and shelf edge labels.Adhere to all security processes relating to the receiving and checking of stock.Maintain housekeeping standardsEnsure that working areas are kept clean and tidy and that all filing is up to date.Ensure that the returns cage is packed neatly per supplier.Regularly check that boxes are flattened and disposed of as per policy.Regularly check dustbins and skips for shelf edge labels or documentation that has been disposed of by store and report to Receiving and Asset protection Manager.Print shelf edge labels for all goods receipts.Perform ad hoc duties as requested by line manager.Requirements:Matric (Minimum).2-3 years' experience in retail environment preferably in dispatch/receiving/banking.General Product Knowledge.Computer literate – MS Word, MS Excel, and Outlook.Excellent customer orientation.Planning and organizing skills.Ability to work in a team and meet strict deadlines.Attention to detail.Administration Skills.Contact person for further information about this vacancy/forwarding of application:Massmart is an equal opportunity employer and encourages all people including people with disabilities to apply for the role. Due to the volume of applications we receive, should you not hear from us within 14 days of your application, kindly consider your application unsuccessful.Please note that only the following information is required in your CV:Contact details (email and contact number); Full name; Date of birth; Race; Gender; Disability status; Location (Current city/town of residence); Qualifications and training; Work experience; Memberships (if any); Personal and technical skills, including computer literacy.Note that by responding to this application and providing your personal information, you confirm your express and informed consent for Massmart Holdings Limited and all its subsidiaries and all affiliated companies ("Massmart"), to process your personal information in order for Massmart to consider your application for this position. All Personal Information that you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period. To read more about our privacy policy and how we process your information, please visit https://www.massmart.co.za/privacy-policy.
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