B2B Customer Support Representative

B2B Customer Support RepresentativeReference: CPT000555-DB-1A specialist in high quality and ergonomic furniture has an exciting opportunity for a B2B Customer Support Representative to join their team.Salary: R20 000 - R25 000 Per month | Type: Permanent | Start: ASAP | Location: Full-time office based | ObservatoryDuties & ResponsibilitiesDuties:Process orders and quotesManage (and resolve) issues as rapidly and accurately as possibleField calls and emails from clients and process these ordersHandle issues of varying complexity (from delivery inquiries to error resolution)Participate in short daily WIP meetingsCreate and close cases in CRM or appropriate ERP solutionEnter details into CRMGenerate case or order acknowledgmentsInside Sales will route customer-service issues and orders to you for processingTransfer inquiries to Inside Sales when customers are unsure of their requirements (i.e., they don't have a list of required SKUs)Package & RemunerationR20 000 - R25 000 MonthlyThank you for applying with RareCruit!Follow us on social media for the latest jobs, trends, and market insights:Website: http://rarecruit.co.za/LinkedIn: https://www.linkedin.com/company/rarecruitFacebook: https://www.facebook.com/RareCruit.JobsIf you're not contacted within three working days, please consider your application as unsuccessful.By submitting your personal data and application, you confirm that you have no objection for RareCruit (Pty) Ltd to retain your personal information on our database for future employment opportunities that may arise and that the information you have provided is true, correct, and up to date.For more information, please do not hesitate to contact us.
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