Automotive Service Advisor

Job ResponsibilitiesHandling customer inquiries and providing exceptional customer service.Welcoming customers to a warm environment and giving customers peace of mind by explaining work carried out on collection.Following up with workshop and providing accurate feedback to customers multiple times a day.Assisting with scheduling appointments and meetings.Maintaining accurate records and databases.Providing quotes to customers and following up on quotes issued.Responding to all customer enquiries.Invoicing and collecting payment from customers for services rendered.Walking clients to their cars when delivering vehicles.Translating customer-reported problems to Technicians and Workshop Manager.Ordering necessary parts from suppliers and double-checking that they are delivered to technicians on time.Keeping work area and reception area neat and tidy.Answering phones courteously and in a timely manner.Completing paperwork in a timely manner.Organizing paperwork in an orderly manner according to company procedure.Updating daily report sheets.Resolving customer enquiries efficiently and effectively.Informing customers immediately about delays/problems or additional work.Describing all repairs and services performed to customers when returning their vehicles.Ensuring all vehicles are clean and tidy when collected.Experience in an after-market workshop will be an advantage.Only candidates with experience as an automotive service advisor will be considered.Salary is structured on a basic salary with commission.Must be able to work within the existing team, with minimal supervision.Job Types: Full-time, PermanentPay: R10000,00 - R20000,00 per month
#J-18808-Ljbffr