ESSENTIAL SKILLS REQUIREMENTS:IT application operations experienceIT application integration experience (e.g., REST APIs)Solid Linux skillsBasic enterprise IT network know-how, including network security (firewalling)Container-based application virtualization experience (Docker)Programming skills (preferred: Python)ITIL processes (incident, change, problem management)Any additional responsibilities assigned in the Agile Working Model (AWM) CharterADVANTAGEOUS SKILLS REQUIREMENTS:Experience with firewall rule management tools (preferred: Tufin)Experience with IT orchestration & automation solutions (e.g., Rundeck, Ansible)Skills in further programming languages (e.g., JavaScript)Operational Management duties such as long-term planning to create initiatives that further the overall goalsSelf-starterStrong interpersonal and communication skillsStrong ability to understand and interpret business needs and requirements with the ability to move concepts through to proposal and finally successful implementationAgile working methods (e.g., Scrum, Kanban)Experience in IT provider steeringExcellent interpersonal and organizational skills with the ability to communicate effectively (both verbally and written) with both technical and non-technical colleagues/usersProper release management process and procedure knowledgeWillingness to deal with (talk to) our customers, who may be foreign, and navigate language barriersAbility to work as part of a team, interdependently as well as independently, and submit deliverables on time and in excellent qualityAbility to handle any situation and work under pressureWHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?- IT Degree and/or relevant qualifications / 1 year+ of experience
- Linux Administrator knowledge
- Programming knowledge
- Basic enterprise IT network know-how, including network security (firewalling)
WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?Development and maintenance of the Firewall rule management platform/applicationAlignment with stakeholders (technical requirements as well as process or IT security governance requirements)Go-live preparation and post go-live supportProblem, Change, & Incident ManagementApplications Operations support and other operational support as requiredImplement and maintain internal controls that mitigate business risk while complying with policy and proceduresFlexibility in terms of taking up different tasks within a project or workWillingness and ability to travel for up to 2 weeks at a time internationalProactively propose solutions to improve the support of (new) business processesCreate and update management and technical documents in ConfluenceStandby, shift work, and public holiday work required from time to timeDocumenting known errors and resolutions in the solution databasePreparing User/How-to Manuals and conducting training for other team members#J-18808-Ljbffr
