From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.And we're insanely dedicated to creating a work environment that you look forward to every single day. That's why we invest heavily in our employee engagement, so you enjoy the tech industry's best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we're on a mission to break new ground and lead the real estate industry into a digital-first future.We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in our Rivonia office in Johannesburg.TPN is a credit bureau registered in terms of the National Credit Act No.34 of 2005 (NCA). The business operates as a niche market bureau in the rental property and employment market and owns and maintains its own verified tenant behaviour and employee work history databases.The successful applicant will be responsible for maintaining regulatory compliance while managing the NCA legislated dispute process and client queries.DisputesDuties include:The initial loading of disputes on the TPN Dispute Manager System will be logged by the Legal Administrator; there after the TPN Attorney will own the dispute process.Liaise with consumer and client regarding the collection of all credible evidence to ensure the dispute can be fully and accurately resolved.Review and provide legal advice on all dispute documentation provided, telephonically or via electronic mail.Ensure the resolution of disputes within the 20 business day period so as not to exceed time limits as set by the NCA.Close disputes fairly, taking into account the evidence received, the requirements of the NCA and any other relevant legislation.Liaise with TransUnion (TU) to update / remove any listing which was loaded on the TU database.Liaise with Credit Ombudsman (Ombud) / National Credit Regulator (NCR) for disputes which have been escalated – ensure TPN provides properly summarised, documented and categorised response which best assists the Ombud / NCR in making the same finding as TPN.Send monthly Dispute Report to the NCR.LEGAL CLIENT SUPPORTHandle email / telephonic legal queries from clients as well as from consumers; and return client calls.Review, maintain and update: TPN Wiki, FAQsContribute towards newsletters, legal articles and blog posts (MRI Marketing department will support)DOCUMENT PACK MANAGEMENT Management of TPN's respective Lease, Sales and HR Packs:Maintain latest word version of LeasePack as version control to Website documents.Manage all change requests for bi-monthly re-view.Liaise with drafting attorney on agreed change requests.Provide training to members of the TPN Credit Bureau on all legal documentation provided in the TPN LeasePack, and where amendments are to be made, refer Clients to the relevant attorney to ensure he/she drafts and amends such clauses in accordance with current legislation.Develop training programs and provide such training to clients on the relevant Packs.Maintain a list of TPN customer's LeasePack(s) suggestions for bi-monthly LeasePack(s) review. Notify customer of successful / rejected suggestion.AD HOC DUTIESHandle regulator audits and queries as and when they arise.Provide legal support to the business teamsDeveloping and reviewing internal policy documents relating to the Bureau.CORE BEHAVIOURAL COMPETENCIESWorking with peopleAdhering to principles and valuesPlanning and organisingDelivering results and meeting Client's expectationsFollowing instructions and proceduresWriting and reportingAnalysing information of a verbal or written natureRelating and networkingPersuading and influencingPresenting and communicating informationWe're obsessed with making this the best job you've ever had!We want our teams to love working here, so we've created some incredible perks for you to enjoy:We want our staff to love working here, and so we've created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group Have confidence in your health with our offered Medical Aid Scheme. Invest in our competitive Personal Pension plan and help set you up for your future. Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s). Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose!Further your professional development with our Tuition Reimbursement Schemes Enjoy the flexibility of working from anywhere in the world for two weeks out of the year! MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI's high client experience standard and continuing our growth in the PropTech space.Amazing growth takes amazing employees. Are you up to the challenge?We know theconfidence gapandimposter syndromecan get in the way of meeting remarkable candidates, so please don't hesitate to apply — we'd love to hear from you!As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.
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