Background of the Company
Lindt & Sprüngli (South Africa) (Pty) Ltd (Lindt SA) started operations in May 2011 and forms part of the Lindt & Sprüngli group of companies. With more than 150 employees, Lindt SA is based in Cape Town with strong regional presence in Johannesburg, Durban and Port Elizabeth and a network of 15 Lindt retail stores.
As global leader in the premium chocolate sector, Lindt & Sprüngli looks back on a long-standing tradition of almost 175 years which takes its origins in Zurich, Switzerland. Today, quality chocolate products by Lindt & Sprüngli are made at 12 owned production sites in Europe and the USA. The products are distributed by 28 subsidiary companies and branch offices, in around 500 Lindt shops and cafés, and also via a comprehensive network of more than 100 independent distributors around the globe.
Position Purpose
To uphold the integrity and promote the image of Lindt by managing day-to-day operations of the Lindt Retail Boutique. To work closely with the staff members, Store Manager, personnel and appropriate corporate contacts resulting in the aggressive growth and development of the Lindt Brand.
Store Operations:
Assist with the daily operations of Lindt retail Boutique
Uphold the values of exemplary customer service through modeling of behavior and establishing appropriate guidelines
Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service
Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention
Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration
Develop and grow Corporate Sales business and strategy
Develop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expenses
Maintain high standards for cleanliness and food/product safety
Open and close the Boutique according to shift plan
Conduct monthly reports as required by Head Office
Marketing:
Seek out local marketing opportunities and support corporate marketing initiatives
Implement local marketing initiatives driven by the Marketing department
Compliance with price changes and corporate merchandising initiatives
Maintain store merchandising presentation to company standards
Skills & Knowledge:
Strong verbal and written communication skills
Familiar with social media channels
Strong time management habits
A self-starter with an ability to work both independently and as a team member
Excellent attention to detail, organizational and excellent multi-tasking skills
Computer literacy in Microsoft, Excel and Outlook
Experience in merchandising and presentation of premium products along with highly developed customer service and selling skills
Sales oriented, able to develop and build business
A talent for sales and selling
A passion for chocolate!
Friendly
Outgoing
Proactive
Minimum Requirements:
2-4 years retail management experience
Tertiary education preferred
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