Introduction: The main purpose of the job is to ensure that the branch runs profitably by managing the resources (human, technological, and financial) in an efficient and productive manner in alignment with all company policies and procedures. Description: · To ensure continuity, growth and profitability of the Store through the management of costs and the maximization of sales turnover and returns. Identifies new business opportunities, take calculated risks; and generate innovative and creative ideas for implementing new business opportunities and maximising sales · Ensuring that stock is managed in accordance with established company policies & procedures · Maintaining a clean, tidy and well merchandised retail area · Maintaining all pricing on product, shelf and bulk displays in accordance with company policies and procedures · Assists with calculating and saving the expected contents of the till and resetting it ready for the next day of operation · Inspire, motivate, guide, develop and manage, and lead employees in order to meet the store's objectives. Apply all company policies and procedures and best practice principles in order to maintain a harmonious labour environment. · Monitoring and Enhance performance of sales staff · Ensure that customer complaints are dealt with in an effective manner and resolved. Promotions, advertising, and all public relations must be co-ordinated for the store in order to enhance the Brand's market share in line with all company procedures · Assist the Store Manager with analyses of operational information leading to the diagnosis of problems and/or success areas in the business. Assist with the enhancing of all successes and raising and resolving all problem areas with the Operations Management Support Team. · Living and promoting the Company values by always performing duties with: · Honesty · Respect · Accountability · Resourcefulness · Energy · Living and displaying the company culture through behaviours such as: · customer centricity · effective self-management and teamwork Requirements: Grade 12 Higher Certificate / Diploma 4 years relevant experience in a retail environment, 2 of which must have been in a supervisory/management position Intermediate computer skills