Responsibilities:
Driving turnover to ensure achievement of targets
Controlling expenses
Managing stock losses to ensure shrinkage is in line with the Company standard
People management, including recruitment, development of staff, employee relations, performance management
Executing in-store merchandising strategy and standards
Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers
Qualifications & Experience:
A Grade 12 qualification
A minimum of 3 years retail or admin experience
Previous Retail Management experience
Skills:
Have an interest in fashion
A passion for excellent customer service and sales environment
Figure and admin orientated
Organised and thorough
Profit and turnover driven
Able to manage risk within the store
The ability to communicate and persuade effectively at all levels
Ability to show initiative and be resourceful
Ability to source and implement effective solutions in a fast-paced environment
Customer Service Delivery
Office Systems
Policy & Procedures
Strategic Sales Planning
Managing the Sales Process
Customer Value Management
Behaviours:
Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
Customer Focus - understands, anticipates, and meets the needs and expectations of customers
Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others
Please ensure that your line manager is aware of your application for this role
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