Job Description - Assistant Spa Manager - Waldorf Astoria Beverly Hills (HOT0AUO7)Job Number:HOT0AUO7Work LocationsWaldorf Astoria Beverly Hills9850 Wilshire BlvdBeverly Hills, 90210As a leading hotel in the luxury market, Waldorf Astoria Beverly Hills is looking for an Assistant Spa Manager to join the Team at this beautiful property!This Forbes 5-Star, AAA 5-Diamond hotel has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets.In this role, the Assistant Spa Manager will oversee daily operations of the Spa including but not limited to reservations, check-in, guest services, locker rooms, and therapists. Works the spa desk. Ensures guest satisfaction regarding all areas of spa services in accordance with Hilton Standards.The Assistant Spa Manager must possess the following knowledge, skills, and abilities:3-5 years of experience in spa leadership, ideally in a luxury settingAbility to think and respond quickly to issues or guest needsAbility to handle multiple tasksExcellent interpersonal, organizational, and professional skillsMust be flexible and adapt easilyEnergetic, enthusiastic, and motivationalMust be able to remain calm in stressful situations; i.e. guest issues, high volume days, multitaskingKnowledge of spa services and treatmentsKnowledge of retail operations and inventory systemsAble to show initiative and make decisionsMust have excellent customer service skills and be detail-orientedCreative in marketing and promotionsWhat are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:Hospitality - We're passionate about delivering exceptional guest experiencesIntegrity - We do the right thing, all the timeLeadership - We're leaders in our industry and in our communitiesTeamwork - We're team players in everything we doOwnership - We're the owners of our actions and decisionsNow - We operate with a sense of urgency and disciplineIn addition, we look for the demonstration of the following key attributes:QualityProductivityCustomer FocusWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value.The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune. We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:Access to your pay when you need it through DailyPayMedical Insurance Coverage – for you and your familyMental Health ResourcesBest-in-Class Paid Time Off (PTO)Go Hilton travel discount programSupportive parental leaveMatching 401(k)Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discountDebt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates, and more)Career growth and developmentTeam Member Resource GroupsRecognition and rewards programs* Available benefits may vary depending upon property-specific terms and conditions of employment.Pay Range: The annual salary is $70,000 - $75,000 and is based on applicable and specialized experience and location.
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