Assistant Manager - Transactional Quality

Assistant Manager - Transactional QualityFull-timeWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us? We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises, keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.Responsibilities:Proficient with MS Office applications – Excel, Word, PowerPointExcellent communication and analytical skillsExperience in a People Manager role for a minimum of 1 yearAt least 2 years experience in a Quality Leadership role, preferably on a Voice CampaignDomain knowledge of F&A (Accounts Payable and Accounts Receivable) would be an added advantageExperience in Root Cause Analysis and Data Insight
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