NOVOTEL NEW DELHI CITY CENTRE, New Delhi, IndiaREF37367HMEA SPACCompany DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob DescriptionMaintain complete knowledge of the following (to include but not limited to):All hotel features/services, hours of operationHotel function space, entertainment options, menus, and floral decoration optionsHotel safety guidelines and evacuation planScheduled daily group activitiesAnswer incoming phone calls in a pleasant manner using Hotel's telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure.Coordinate all group arrangements.Work with group contacts to facilitate program planning and requirements.Communicate group needs and specifications to all relevant departments.Follow up with Post-Conference reports and review group billings.Input all group bookings and update booking activities in the system on a weekly basis.Prepare reports, maintain proper records, and filing system in accordance with hotel's sales administration process.Maintain gifts inventory and coordinate the sending of gifts to clients.Arrange site inspections for potential clients.Promote positive relations with clients and attend to all requests expediently and courteously.Acknowledge and handle clients' complaints and comments tactfully and efficiently. Report incidents or other irregularities to management.Up-sell and promote hotel's facilities and services at every available opportunity in order to maximize sales revenue.QualificationsDegree or Diploma in Hotel Management.
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