Position: Assistant ManagerLocation: Sea Point; Cape TownJob Summary:The Apartment/Guesthouse Assistant Manager is responsible for overseeing the daily operations of a guesthouse, ensuring a high level of hospitality and customer satisfaction. This role involves managing bookings, handling guest inquiries, maintaining the property, and ensuring guests have a comfortable and enjoyable stay.Key Responsibilities:Guest Services:Welcome guests upon arrival, provide check-in and check-out services.Respond to guest inquiries via phone, email, or in person.Address and resolve guest issues and complaints in a timely and professional manner.Provide local area information, recommendations, and assistance with travel arrangements.Booking and Reservations:Manage guesthouse bookings through online platforms, phone, and direct reservations.Ensure accurate and up-to-date availability of rooms.Handle cancellations, modifications, and special requests.Property Management:Ensure the guesthouse is clean, well-maintained, and fully stocked with necessary supplies.Coordinate with housekeeping and maintenance teams to address any issues or repairs.Perform regular inspections to ensure high standards of cleanliness and safety.Administrative Duties:Maintain accurate records of bookings, payments, and guest information.Prepare invoices, manage payments, and handle refunds as needed.Monitor and manage the guesthouse budget, including expenses and revenue.Marketing and Promotion:Promote the guesthouse on social media, booking platforms, and other relevant channels.Respond to online reviews and maintain a positive online presence.Implement marketing strategies to attract new guests and increase occupancy rates.Qualifications:Previous experience in hospitality, customer service, or property management is preferred.Excellent communication and interpersonal skills.Strong organizational and time-management abilities.Ability to work independently and handle multiple tasks.Proficiency in basic computer applications, including booking systems and Microsoft Office.Knowledge of the local area and attractions is a plus.Working Conditions:Flexible schedule, including weekends and holidays.On-call availability for guest emergencies.May require some physical tasks, such as carrying luggage or assisting with property maintenance.