Assistant Lodge Manager

Location: Port ElizabethDescription:We are seeking an Assistant Lodge Manager to join the company in the Hospitality industry.Degree/Diploma in Hotel Management3 - 5 years' experience in a 5* star establishment as an Assistant Lodge Manager/Duty Manager or Guest Relations ManagerDriver's Licence EssentialKey Performance Areas of this position include:Measure and enhance overall guest satisfaction, including managing special requests.Monitor Guest Feedback metrics on platforms such as Guest Revu and Trip Advisor.Assist the lodge manager to oversee day-to-day lodge team service operations.Uphold and elevate the service standards provided by the lodge team.Ensure effective supervision and management of lodge operations in the absence of the lodge manager.Conduct targeted training sessions to enhance technical and soft skills of lodge team members in coordination with the lodge manager.Achieve quality improvement targets set by management.Develop comprehensive policies, processes, and standards governing lodge team activities.Manage cash handling to minimize variances within acceptable limits.Identify and implement cost-saving opportunities.Maintain and ensure the upkeep of lodge equipment through preventative maintenance.Take responsibility for the overall performance of lodge functions in the absence of the lodge manager.Good working knowledge of POS/PMS systems.High level of attention to detail.Strong leadership and organizational skills.Excellent communication and interpersonal skills.Should you not receive any feedback within 2 weeks, please consider your application unsuccessful.
#J-18808-Ljbffr