Key Responsibilities: Operational Management: Oversee all daily operations of the lodge, including front office, guest services, housekeeping, food & beverage, and maintenance.
Ensure that the lodge is operating efficiently, with a focus on guest satisfaction and staff management.
Work closely with the General Manager to implement policies and procedures.
Guest Experience: Ensure an exceptional guest experience by maintaining 5-star standards in all aspects of hospitality.
Address guest complaints, special requests, and feedback promptly and professionally.
Oversee check-in and check-out processes, as well as dining and activity arrangements.
Staff Management: Assist in hiring, training, and managing lodge staff to ensure high performance and morale.
Create staff schedules and oversee shift rotations, ensuring all departments are well-staffed.
Conduct regular staff meetings and ensure adherence to safety and service standards.
Financial Management: Monitor budgets and expenses, and assist with financial planning and reporting.
Help manage inventory, ordering, and stock control for food & beverage, housekeeping, and other departments.
Ensure cost controls are in place to maximize profitability without compromising quality.
Health & Safety Compliance: Ensure compliance with health, safety, and environmental regulations.
Oversee lodge security and safety procedures for both guests and staff.
Maintenance and Upkeep: Work with the maintenance team to ensure that the lodge's facilities and equipment are in excellent condition.
Schedule and oversee preventative maintenance to avoid costly repairs.
Lodge Marketing & Sales Support: Support marketing initiatives aimed at increasing lodge occupancy and revenue.
Work with the reservations and sales team to ensure smooth bookings and provide feedback on guest preferences or trends.
Conservation & Sustainability: Support the lodge's conservation efforts and ensure sustainable practices are upheld.
Coordinate guest activities related to the natural environment, including game drives, bush walks, and other safari-related experiences.
Diploma or Degree in Hospitality or equivalent preferred but not essential.
Minimum 5 years of experience in managing high-end safari lodges Professional demeanour, maturity, and excellent presentation skills Excellent verbal and written communication skills Strong passion for nature and activities related to the lodge's location Must have own transportation and a valid driver's license Knowledgeable about wine and food Exceptional skills in staff and guest relations Ability to multitask, adapt to changing business needs, and think critically Strong organizational and time management skills High attention to detail Experience in overseeing maintenance and ensuring high standards of lodge upkeep Sound employment history with contactable references.
