JOB DESCRIPTION: The Assistant General Manager (AGM) is a high level classification in this job series. Incumbent excels at performing managerial duties and prioritizes on building the team, driving customer satisfaction and maintaining processes and discipline around P&L to run Premier Operations. The incumbent is a proven leader and makes advances in shaping the culture of the restaurant, coaching, teaching, problem solving and driving excellence around core operation procedures to run Premier Operations.
The Assistant General Manager (AGM) supports the Restaurant General Manager (RGM) in ensuring delivery on guest satisfaction through managing the daily operations of a single restaurant. The AGM helps manage financial controls, operations, people development, Guest service and compliance across shifts for desired restaurant outcomes (i.e., increased sales, profitability, and employee retention). The AGM has full accountability for restaurant operations in the absence of the Restaurant General Manager (RGM). An AGM should be able to work long and/or irregular shifts, including extra shifts, as needed, for proper functioning of the restaurant. This position operates under the direct management of the Restaurant General Manager (RGM) and helps lead the restaurant team. This position interacts with restaurant team members, the General Manager, outside vendors, members of the field operations team, and guests.
RESPONSIBILITIES: Ensuring Consistent Customer Satisfaction Personally demonstrates positive interaction with customersEnsures that customer issues are resolved immediatelyAssists RGM by coaching the management team on the proper execution of CHAMPSAssists the RGM with scheduling to ensure the right number of people, at the right time and in the right place to take care of customer needsHas knowledge of area competitors and can be BEST ON THE BLOCKAssists RGM to teach management team how to effectively train Team Members through training processDeveloping People Partners with RGM in completing and executing the bench plan process effectivelyUses Learning Zone and other Training Resources to help the RGM build and retain strong teamsFollows up to ensure Team Member training is completed and currentSupports the RGM to recruit and select Great Team MembersCollaborates with RGM to evaluate and develop Team MembersDevelops other AGM2 and AGM3 candidatesBuilds capability and flexibility through cross trainingLeadership and Culture Demonstrates positive energy to drive and motivate the teamChampions and role models How We Win Together (HWWT²) and Achieving Breakthrough Results (ABR) culture within the storeCoaches the team to resolve problems rather than reacting to themMentors other AGM levels as well as team membersPartners with RGM to determine ways to make the restaurant a great place to workPartners with RGM to find ways to improve restaurant performanceDecision Making Possesses strong analytical/decision making skillsQuick to see core issues in complex situationsAddresses broader restaurant problems beyond shift issuesAble to solve problems and make decisions in the RGM's absenceIdentifies problems using reports, generates ideas to resolve and executes the solutionCommunication Communicates effectively with Customers, Team Members, RGM, AGM and ACDisplays strong oral/written communication skillsDisplays strong interpersonal/conflict resolution skillsProvides clear directionLeads manager meetings at times to support RGMRecognition Utilizes and encourage recognition tools to show appreciation to the teamEncourages Team Members and Managers to recognize and appreciate othersCreates incentives to challenge team to reach shift goalsPlans and executes store level recognition programTime Management Plans and organizes so that all Brand processes and routines are completed during the shiftDelegates work and follows up ensuring completionCompletes additional work as assigned by RGMAct Like an Owner Assists Profit & Loss management by following Brand proceduresPartners with RGM to ensure staffing levels are in place to grow top line salesOversees proper product preparation, rotation, portioning, cooking and holding timesPartners with RGM to analyze the financial performance of the restaurant to understand trends and how the restaurant compares with competitorsAssists RGM with facility maintenance and ensures health and safety standards are followed at all timesAssists RGM to manage restaurant budgetWORK PERKS & BENEFITS PACKAGE INCLUDES: Competitive payUp to 4 week of PTOFree mealsUnlimited drinksSame day instant-pay optionsRecognition awardsFlexible schedulesGrowth opportunitiesAnnual performance reviewsPaid GED programsIncentive contestsCommunity volunteer eventsMedical and dental for qualifying Team MembersLive Mas ScholarshipDiscounts - cell phone bills, clothes, restaurants, prescriptionsShoes for Crews employee payroll deduction planMonthly bonus planAudit bonusQUALIFICATIONS: Previous management or 2+ years of customer service / fast food experience (highly preferred)High School Diploma or GED (highly preferred)Reliable transportationGood communication skillsMust pass background check criteriaSafety-focused, punctual, team oriented, respectful, and motivatedMust be open to work weekends and holidays as neededArrive to work on timeFlexible schedulingFollow procedures regarding operation of restaurants equipmentRegular access to personal vehicleAble to lift up to 25 lbs and carry up to 30 feetAble to push/pull up to 90 lbs up to 30 feetAble to stand and walk for the majority of shiftFollow cash handling safety and security proceduresAdhere to Company and City/State/US Safety requirementsKnowledge of and compliance with Company and Brand HR policies and practicesAbility to read, count, and write to accurately complete all documentationMore about Ampler dba Taco Bell: Ampler Tacos, established in 2019, is more than a restaurant group. Our employees are family. We are committed to being World Class Operators by delivering best in class cleanliness, speed, and customer service across all our Taco Bell locations. Ampler Tacos operates Taco Bell restaurants in the Cincinnati and Chicago areas. We are a growing organization always looking to hire talented team members.
You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
Taco Bell Assistant General Manager (AGM) Ampler dba Taco Bell is seeking an Assistant General Manager. SCHEDULE(S): 6:00am - 11:00am11:00am - 2:00pm2:00pm - 5:00pm5:00pm - 8:00pm8:00pm - 11:00pm8:00pm - 3:00am11:00pm - 3:00am
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