The Assistant Manager 2IC at this 5-star game lodge plays a crucial role in ensuring the smooth operation and exceptional guest experience that our lodge is known for. This position involves overseeing various aspects of the lodge's operations, managing staff, and maintaining high standards of service and hospitality. Key Responsibilities: Operational Management: Assist the General Manager in overseeing daily lodge operations. Ensure all departments (housekeeping, front office, food and beverage, maintenance, etc.) are functioning efficiently and effectively. Implement and monitor standard operating procedures (SOPs). Guest Services: Ensure guests receive a warm welcome and high-quality service throughout their stay. Handle guest inquiries, requests, and complaints promptly and professionally. Coordinate with various departments to ensure guest satisfaction and address any issues. Staff Management: Supervise, train, and motivate lodge staff to maintain high standards of service. Conduct regular performance evaluations and provide feedback. Assist in staff scheduling and ensure adequate coverage in all departments. Financial Management: Assist in budgeting and financial planning. Monitor expenses and ensure cost-effective operations. Assist in managing inventory and supplies. Health and Safety: Ensure compliance with health, safety, and environmental regulations. Conduct regular inspections and risk assessments. Implement and maintain emergency procedures. Guest Experience: Develop and implement programs and activities to enhance the guest experience. Monitor guest feedback and implement improvements. Organize special events and functions. Marketing and Promotion: Assist in developing and implementing marketing strategies. Promote the lodge through various channels. Develop relationships with travel agents and tour operators. Bachelor's degree in Hospitality Management, Business Administration, or a related field. At least 3-5 years of experience in a managerial role in the hospitality industry, preferably in a luxury lodge or hotel setting. Proven experience in guest service management. Strong leadership and organizational skills. Skills and Attributes: Excellent communication and interpersonal skills. Strong problem-solving and decision-making abilities. Ability to work under pressure and handle challenging situations. High level of attention to detail. Proficient in hotel management software and Microsoft Office Suite. Fluent in English; additional languages are an asset. Knowledge of wildlife and conservation is an advantage. Working Conditions: Willingness to work flexible hours, including weekends and holidays. Ability to live on-site at the lodge. Comfortable working in a remote location.
