We are looking for a dynamic and motivated individual to take on the role of Second-in-Command (2IC) at a Retail Store in Pretoria. In this pivotal position, you will oversee the day-to-day operations, lead a passionate team of sales associates, and drive a customer-focused environment. You will also play a vital role in understanding and managing profit margins, contributing to the overall success and growth of our business. Join us and help elevate our store to new heights!RequirementsMinimum of 3-5 years of experience in retail managementMust be fully bilingual in AFRIKAANS and EnglishProven ability to lead and motivate a team to achieve sales targets and provide exceptional customer serviceA passion for outdoor activities, gear, and equipment, with knowledge of outdoor products and trendsStrong communication and interpersonal skills, with the ability to engage and build rapport with customers and team membersExcellent organizational and multitasking abilities to manage store operations efficientlyAbility to adapt to a fast-paced retail environment and handle unexpected challengesResponsibilitiesCustomer ServiceProvide excellent customer service by assisting customers with product inquiries, recommendations, and purchasesResolve customer issues and inquiries professionally and promptlyTeam ManagementAssist in supervising and coordinating the activities of retail staff, including sales associates and cashiersProvide support, training, and feedback to team membersEnsure the team adheres to company policies and proceduresInventory ManagementAssist in maintaining accurate inventory records and restocking shelves as neededMonitor stock levels and communicate inventory needs to the store managerVisual MerchandisingHelp maintain visually appealing product displays and store organizationContribute to the creation of eye-catching merchandise displaysCash HandlingOversee cash register operations, including cash handling, returns, and transactionsLoss PreventionAssist in monitoring security and loss prevention measures to safeguard company assetsComplete weekly alarm checks and maintain registerEnsure that staff purchases have been actioned according to the staff purchase policySales And UpsellingActively promote sales and upselling opportunities to maximize revenueEncourage the team to meet and exceed sales targetsOperational SupportSupport the store manager in daily operations, including opening and closing proceduresAssist in maintaining a clean and organized store environmentChecking the cash up and banking details dailyAssist with customer refundsUpdating of dashboard and checking internal ERP system Cases for outstanding queriesStock adjustments for shop use, sponsors etc.Assist with overrides at till points, refunds if and where needed as well as credit notesFeedback to store manager weeklyFollowing up weekly to check on repair's statusFollowing up on E-learning process and communication to staff weeklySpot check of floatsWeekly check and sign off of Petty CashMaintain company policies and proceduresAssist Store Manager with duties pertaining to customers when he/she is on leave, or out of the storeSend special orders through to supplierPlan all instore eventsPlan and co-ordinate stock takes with Stock Room SupervisorPlan and co-ordinate safe audits with Safe ManagerMust be able to assist in any role in the shopFollow up on all outstanding sales orders to push salesMust have exceptional understanding of stock management to assist stock room with problemsThe above list is not exhaustive, and the employee may be asked to take on other tasks to support and assist in the smooth running of the Company.Retail hours applyDesired Skills2ICManagementRetailStock
#J-18808-Ljbffr
