Johannesburg, GT, ZA
Permanent
Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.
MAIN PURPOSE
As an Ambassador of Montblanc, the Assistant Boutique Manager will be responsible to develop and maximize the performance of the boutique through the achievement of sales, profit and strategic objectives. The incumbent will be working with an exciting team and assisting the Boutique Manager for a successful customer experience.
CONTEXT
Based in the Boutique, reporting to the Boutique Manager, representing the brand inside and outside the boutique.
KEY CONTACTS:
Internal
Boutique team
Retail Director
Retail Operations Manager
Retail Coordinator
Marketing Department
Trainer
Visual Merchandiser
External
Clients
Richemont Dubai Shared Service (focus CS, Logistics)
Mall Management
KEY RESPONSIBILITIES
Maximise performance of the boutique
Apply all international & local Retail guidelines
Support Boutique Manager in the management of the boutique team
The Assistant Boutique Manager is responsible for:
Sales
Maximise turnover of the boutique
Sales generated inside the boutique
Sales generated outside the boutique (presentations made in palaces and to VIP clients)
Discount management: Control of discount in the boutique
Support the sales team in achieving their personal targets and contributing to the achievement of the targets of the boutique
Assisting other Sales Associates during sales (service, gift wrapping, etc.)
Assisting Sales Associates and Stock controller in administrative tasks (cash register, stock)
Observation and coaching of the team in sales process
Monitor KPI development and propose action plan to the Boutique Manager
Customer Focus & Service
Direct contact with Royals and Collectors
Contributes to the implementation of customer relationship programs
Contributes to the improvement of database registration (quantity and quality)
Contributes to professional Customer Service / After Sales Service execution in Boutique
Operations and Admin
Main contact for all requests related to the boutique in absence of the Boutique Manager
Ensure strict adherence to the Richemont & Montblanc specific Retail procedures
Proper maintenance in the Boutique
Implementation of security concept
Assisting with Boutique Reports (Daily, After Sales , Analysis)
Support in Team Management & Leadership
Definition and follow up on KPI's & targets for the team
Motivation of the team
Integration and training of new Sales Associates in the field
Monitor self-learning progress of team
Training & coaching of the Boutique team on the job
Support in Operations, Admin & Marketing
Proper execution and timely delivery of boutique reports
Execution of promotion and incentives on boutique level
Propose and support in the realizations of Marketing activities (commercial)
With Stock Controller
Optimising stock management in Boutiques (replenishment, rotation, inventory, etc.)
With Visual Merchandiser & Retail Operations Manager
Excellence at POS at any time & control of quality of displays
Adhesion to appropriate display and product guidelines at all times
#J-18808-Ljbffr
