Job Description
An exciting opportunity exists at iMasFinance Cooperative Limited in Centurion to fill the above t position in our Digital Channels Sales Contact Centre. Preference will be given to qualifying candidates from the designated groups, in support of the iMasFinance transformation strategy.
Job Purpose:
To establish and maintain customer and business relationships, render banking-related support services in order to promote and sell vehicle and asset financing, loan products (secured and unsecured loans) and value added products through contact centre and other digital technologies.
Job Outputs:
Sales of vehicle and asset financing, personal loans, related and value-adding products and up-selling & cross selling other iMasFinance products
Liaise with members/customers, employer groups, customers and dealerships
Conduct customer affordability and repayment ability assessments
Analyse customer financial position and recommend solutions
Conclude sales deals, process & finalize loan applications
Efficient and effective member/customer service delivery
Retain and maintain relationships with existing members/customers and stakeholders
Establish new member/customer and stakeholder relationships
Identify possible risk and communicate to relevant parties
Qualifications & Experience:
Matric with Mathematics and/or Accounting (Essential)
FAIS Recognised Qualification or Certificate for Representatives (Essential)
Regulatory Examination (Recommended)
Valid Driver's License Code 8 (Essential)
Computer Literacy-MS Office (Essential)
2 years' experience within a financial/banking industry including vehicle/asset finance
Knowledge and Skills:
Understands Contact Centre and Digital Technology Sales
Customer experience and service delivery
Quality assurance, Sales & Marketing
Retention processes and procedures
Exceptional Financing knowledge
Applicable legislation e.g. FAIS and NCA knowledge
Financial industry and Market knowledge
Computer literacy (MS Office)
Communication, selling, negotiation, telephone and interpersonal skills
Working knowledge of financing products
#J-18808-Ljbffr