Key Responsibilities:
Monitor Customer experience for VAS & Hi products in stores – Including aftersales processes
Driving sales of VAS (Publishing, Insurance, Connect & Hi) products and services in TFG store environment.
Collaborate with Brands Area Managers to elevate VAS and Hi performance
Ensure VAS & Hi store standards and promotional items are in place
Manage external agents performance in stores
Ensure staff and agents are trained
Address VAS compliance and risk items are addressed in area of responsibility together with the Brand
Execute marketing and sales programs across VAS/hi, e.g., Driving Publishing subscriptions during and outside NAD and highlighting competitions and incentive drive to increase sales.
Act as liaison between stores and VAS/hi, e.g., Assist with intervention of claims and activation of insurance policies.
Track market and company sales performance against targets.
Measurables across all VAS/hi in this role:
Drive store staff to generate leads and make sales.
Driving VAS/hi incentives paid via TUYU.
Grow all VAS/hi brand awareness in stores.
Gather and report customer intelligence.
Support all department initiatives, give actionable feedback, share best practices and serve as advocate and information source for department.
Generate weekly reports for all VAS/hi portfolios.
Weekly and monthly feedback to each portfolio of findings and progress in stores.
Build good relationships with store staff and management.
Assist with trouble shooting and after sales service issues
Strategise and implement tactics to ensure VAS/hi sales process is smoother and conversion rates higher.
Assist with all VAS/hi new incentives and incentive queries.
Co-ordinate training in store for all VAS/hi initiatives.
Shoot video content for training aids to be used on TFG Learn.
Conduct new and current product training.
Make sure all VAS/hi marketing materials are visibly displayed in TFG stores and information kept up to date.
Set a daily call diary.
Visit on average 50-60 stores per week
Assist in generating and implementing promotional and incentive plans.
Assist in resolving incentive complaints for all brands.
Follow up on incentive pay outs and liaise with stores.
Make sure store staff are registered for incentive programs as well as any additional programs.
Qualifications and Experience:
A business or retail related degree will be advantageous.
Minimum 6 years retail experience with a minimum of 3 years store leadership experience.
Valid driver's license.
Skills:
Organised and thorough.
Contract Preparation.
Legislative Framework Alignment.
Account Management.
Strategic Sales Planning.
Profit and turnover driven.
Able to manage risk within the store.
Customer Value Management.
Behaviours:
Recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others.
Develops plans and prioritises initiatives that align to the organisational goals and objectives.
Assesses and improves the efficiency, effectiveness, and quality of various work processes.
Interprets and simplifies complex and contradictory information when resolving organisational problems.
Takes accountability and ensures others are held to account on agreed upon performance targets.
Consistently makes timely, well-rounded and informed decisions.
Inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation.
Effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes.
Understands, anticipates, and meets the needs and expectations of customers.
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
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