Assume the overall responsibility for growth and profitability of Crop Insurance in the designated area, keeping and expanding contact with the clients, in line with Santam and Broker objectives. Provide technical support and assessments and deliver a high-quality service and support to the client base.
PORTFOLIO GROWTHIdentify new potential clients/intermediaries and gather market intelligence.Provide input into the broker business by sharing analysis, compile and manage intermediary clients' prospect list.Prepare and deliver quotes (direct and through intermediary).Identify and facilitate opportunities to be part of industry forums and events.Assist regional manager on regional level as a senior relationship manager.Provide detailed explanations regarding changes with respect to terms.Grow the portfolio through direct sales and through intermediaries.BUSINESS PLANNINGContribute/participate/prepare area reports and presentations (can be regional as well as at a senior level).Assist/drive profitability by improved cost management (commission, management expenses, assessment cost).Produce analysis of existing clients and segments.Provide input to marketing ideas.Identify opportunities to market the brand, manage events budget, invite intermediaries and participate.DISTRIBUTION CHANNEL MANAGEMENTAdvise intermediaries on appropriate channel selection.Manage channel solution implementation at intermediary level.LOSS ASSESSMENTSPerform assessments and manage part-time assessors.Train assessors in collaboration with technical insurance services.Conduct control/inspection assessments and re-assessments where complaints are logged.TECHNICAL SUPPORTTrain assessors in the correct assessment of crops cultivated in the designated area.Receive and manage all Damage Reports from brokers after insured loss reports.Conduct specialized insurance assessments personally.Manage the assessor corps after a hail event to assess damages to crops.Perform random inspections to ensure a high level of accuracy of assessments.CLAIMS RESOLUTIONConduct claims estimates on allocated business/portfolio.Facilitate resolution of queries at any point of claim by understanding the end-to-end claims process.Interpret policy wordings against claim situations.Analyze and report on claims drivers affecting portfolio growth and profit.Manage ex gratia requests and create business cases for management consideration.Maintain close network relationships with claims handlers and assessors.INTERNAL NETWORKINGBuild relationships with business and insurance support to facilitate the resolution of queries and issues.Contract and monitor service levels with support units.Build effective working relationships with RM, RU, assessors, and advisors.Attend and participate in quarterly distribution planning meetings.Manage escalations, exceptions, and service interruptions in different channels.CROPSUnderstand the climatic needs for each crop, as well as the genetic differences between cultivars.Able to distinguish problems regarding weeds, diseases, nutrition, insects, etc.FARMING METHODSUnderstand the need for, and the effective use of equipment and machinery.KNOWLEDGE AND SKILLSBusiness managementNegotiationConflict managementEXPERIENCE AND QUALIFICATIONS2 – 3 years of specialized crop experience is essential.Grade 12.H Dip degree in Agriculture (preferably with horticulture as a subject).FAIS compliance.Commercial and Personal Lines and RE a preference.Driver's license.ABOUT THE COMPANYSantam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
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