Role: Area Manager Reporting to: Regional Manager Business Unit: Cleaning Employment Contract: Permanent The Main Purpose of the job The successful applicant will be responsible for managing all subordinate staff on the integrated services in accordance with sector strategy, contract specifications and statutory regulations. This will include providing operational support, overseeing client services, training, audits and industrial relations related issues in the designated areas, as well as managing operational costs.
Education and Experience required: Grade 12Minimum 5 years' experience in cleaning and health care is compulsoryA valid driver's licenseExperience in highly commercial and sensitive markets is compulsoryProject Management experience in cleaning would be an advantageKnowledge and Skills: Knowledge of the relevant cleaning sectorKnowledge of South African and industry-specific lawsCustomer service skillsManagement skillsCommunication skillsAbility to balance the budget and save on soft costsAbility to draft and extract reportsCompetencies required: Problem solving & decision makingCustomer Relationship BuildingCommunicationTeam leadershipFinancial & business acumenConfidenceAssertivenessNegotiationAnalytical ThinkingTolerance for StressResilienceKey areas of responsibility: Employee managementManage all subordinates in accordance with sector strategy, contract specification, and statutory regulations.Ensure that all subordinates adhere to working standards as per the respective service level agreement.Ensure that company image and reputation is upheld, and employees adhere to uniform regulations.Arrange counselling and effect wellness campaigns within each site.Monitor and verify employee time schedules as per shift agreements.Manage employee leave.Regularly communicate changes and general information to all employees per site.Industrial relations supportMaintain discipline by using the company's disciplinary code and procedure, as well as attending to grievances.Preparation of contingency plan for strikes and stay away.Appraising staff by way of verbal direction and performance appraisal for supervisory level and above.Adherence to company policy and procedure.RecruitmentEfficiently source temporary employees in accordance with labour legislation and internal processes and policies.Ensure that employee head count on site is in line with the agreed head count costing.Follow the approval process when hiring new staff.Ensure that staff members sign their engagement contract before they start work on site.Ensure that all onboarding forms are submitted to payroll on time.Systems and ProcessEnsure that PRP hours are approved on time.Adhere to on-time salary payments.Site managementEnsure that correct resources and employees are transported to site.Carry out regular inspections.Be responsible for the prompt attention to the communications book procedure.Attend certain regular meetings with clients, where minutes need to be taken.Ensure all problems receive prompt action.Utilize the AM tool for each site.Conduct audits and inspections.Perform site inspections on a regular basis.Maintain overall client expenses per site.Business developmentWork with Contract managers to upsell clients.Build and maintain client relationships.Have an in-depth knowledge of business products and value proposition.Training & developmentConduct annual training for staff.Provide on-the-job training.Ensure statutory training for the staff.Implement learnerships.Manage Talent and Incubation nucleus.Health & SafetyComplete Hazard Identification and Risk Assessments.Ensure equipment is in good working order.Maintain sufficient and good condition uniforms.Provide Personal Protective Equipment as per site and scope hazards identified.Conduct toolbox talks twice a week by the Contract Manager.Ensure current Safety Data Sheets are available on chemicals used on site.Provide staff medicals where necessary.Follow Waste Management Procedures at site.
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