Application Support Engineer

Key Responsibilities:

Test and implement application solutions
Operational support including, amongst others, root cause analysis; management of incidents, problems, changes and service requests; and SLA achievement
Involvement with projects, where applicable
Technical solutions and/or configuration
Vendor liaison, where applicable
Technical advice provided to team members and juniors

Qualifications and Experience:

A relevant tertiary qualification
Experience with C# and associated development tools
Classic ASP and/or ASP.NET development experience
MS SQL Server experience with Transact-SQL language skills
MS SQL Reporting Services experience
MS SharePoint and/or Kafka experience (advantageous)
REACT / Next.JS (advantageous)
Knowledge and/or experience with Application Performance Management (APM) tools (e.g. Dynatrace) would be advantageous

Skills: 

IT Architecture 
Database Administration 
IT Support Troubleshooting 
Quality Management and Assurance 
System Design 
Systems Integration 
Service Management Processes 
Cyber Security Compliance 
Cyber Digital Forensics Analysis 
Cyber Security Customer Support 
Cyber Security Strategy Management 
Cyber Security Monitoring and Reporting 
Vulnerability and Penetration Testing 

Behaviours: 

Effectively works with others to achieve shared goals 
Creates an environment that fosters and nurtures a culture of creativity which drives success 
Consistently makes timely, well-rounded and informed decisions 
Leverages new technology to enhance productivity, improve problem solving, and support business growth 
Develops plans and prioritises initiatives that align to the organisational goals and objectives 
Understands and navigates dynamics created by processes, systems, and people 
Assesses and improves the efficiency, effectiveness, and quality of various work processes 
Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment 
Interprets and simplifies complex and contradictory information when resolving organisational problems 
Takes accountability and ensures others are held to account on agreed upon performance targets 
Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results 

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.
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