My client based in Cape Town is currently looking for an Intermediate Application Support Analyst to join them on a 6 month - 1 year contractITResponsibilitiesPerforming impact assessments on BAU changes and support requests received from business, clients and vendorsGathering information and analysing user requirements for business process improvements and system enhancementsWriting business and functional specifications for business process and / or system enhancementsEngaging with outsourced partners to complete requirement specifications and impact assessmentsIntegration analysis, data analysis, dash-boarding and reporting specificationsPerform analysis to compile detailed specifications that covers client and system setup requirements for migration onto and off the investment platformEngage with Project Business analysts in order to provide post-project implementation support to business and to define the support modelSupport, analyze and respond to business requests that relate to BAU issues and project implementations.Work with key stakeholders to ensure business requirements, rules and controls are documented and signed offFacilitate regular forums where the backlog of work is prioritized by key stakeholdersParticipate in formal application change control processesParticipate in formal incident management processes with both internal and external (Outsourced) teamsContribute to the evaluation and improvement of the strategic and operational elements of the IT Support ProcessCoach and Train members of the IT support team as part of the Cross-Skilling initiativeExperienceMatric and Relevant IT tertiary qualificationA formal Business Analysis certificationMinimum of 5 years' experience in a similar roleExperience in Microsoft Dynamics 365 -CRM would be beneficialBI experience would be beneficialExperience in System Analysis and Design would be beneficialCompetenciesTechnical CompetenciesStrong working knowledge of administrative business processes, data environment analysis and reporting analysis is essentialAbility to write SQL queries to an intermediate levelAbility to perform process mapping and designAbility to compile test plans and test casesAbility to transfer knowledge to users, trainers and peersStrong facilitation skills for meetings, workshops and forumsAbility to package and present analysis with recommendations to management and executive teamsStrong working knowledge of API integrationsBehavioral Competencies:Strong attention to detail.Proactive approach.Customer FocusedCultivates a culture of InnovationAbility to frame problems and develop solutions aligned to strategic objectives.Ability to work in complex, changing environments.CollaboratesBeing ResilientDrives resultsAbility to perform well under pressure.Willingness to learn new systems.If you are ready for the next exciting step in your career, and would like to apply, please send us your updated CV to reviewDesired SkillsSQLSupport AnalysisAPI IntergrationMicrosoft Dynamics
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