Johannesburg, Gauteng, South AfricaDate posted: Sep 20, 2024Job number: 1771875Work site: Up to 50% work from homeTravel: 0-25 %Role type: People ManagerProfession: Solution Area SpecialistsEmployment type: Full-TimeOverviewActs as a thought leader in digital transformation across solution areas to advise customers. Helps the team create vision for the customers and develop plans to drive sales. Leads their team on ways to implement and share close plans (e.g., how to map timeline, engage the customer, get customer buy-in and commitment) to de-risk and drive predictable deal closure. Leverages global resources to help connect the partner ecosystems to form new market opportunities. Acts as the spokesman for Microsoft at external events. Establishes standards for customer/partner experiences. Oversees the end-to-end business across geographical regions. Ensures their team meets sales targets and operational standards and maintains the health of metrics within the assigned territory. Interacts with Corporate leadership and executive-level stakeholders to get support for their team and the geographical regions. Develops strategies to position Microsoft products, solutions, and/or services against competitors. In addition, this role has people management responsibilities including driving employee growth and development, executing projects, and managing performance.QualificationsBachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND demonstrated experience in technology-related sales or account management.ResponsibilitiesTechnical Expertise: Acts as the spokesman for Microsoft at external events. Provides expertise to customers/partners and shares knowledge on a specific platform or market. Supports their team on participating in Microsoft events. Contributes to setting up the events and promoting best practice sharing across subsidiaries. Coaches their team on business and market knowledge. Develops strategies to position Microsoft products, solutions, and/or services against competitors. Initiates discussions to share industry trends and insights across the organization.Scaling and Collaboration: Guides their team to build a network of partners to cross-sell and up-sell. Leads the team to identify new partners and evaluate partner capabilities. Facilitates the development of partner strategies and ensures execution. Leverages global resources to help connect the partner ecosystems to form new market opportunities. Guides their team to apply the orchestration model. Establishes approach and practices to promote communication and collaboration across functions. Contributes to the development of the orchestration model and drives consistency across territories.Customer Engagement: Lays out customer satisfaction long-term strategies. Proactively promotes development of deep and influential relationships with client contacts. Guides their team on ensuring customer/partner satisfaction and facilitates the resolution of sales/delivery issues for strategic accounts. Establishes standards for customer/partner experiences. Completes required training and obtains relevant product and role certifications aligned to the role and workload/industry.Strategic Planning: Participates in regular strategic planning for their assigned territory. Reviews plans via Rhythm of Business (ROB) meetings and aligns the plans of their team across departments. Guides team to align their approach with sales excellence team. Engages with external executives to bring a more strategic perspective into the planning portion of account planning.Coaching and Development: Coaches their team and/or other teams (e.g., ATU, STU) on identifying and engaging decision makers and stakeholders to expand the relationship with customers/partners. Engages C-Suite decision makers for strategic customers to support teams on opportunity discovery and acceleration. Represents their team internally at Microsoft as they engage other internal stakeholders. Leads their team to develop strategies for driving and closing strategic (highly complex, high value) opportunities.Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work:Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connectMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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