Technical Support Analyst

Job category: Others: IT and Telecommunication
Location: Randburg
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction TRACKER requires the services of a Technical Support Analyst in our Technical support Department. The incumbent will be responsible for User Acceptance Testing and ensuring the effective configuration and control.
KEY DUTIES AND RESPONSIBILITES: · Applying configuration control to all products within the business IE: ATP/UAT/CAB/Manuals/Memo`s.
· Ensuring all products meet physical and functional requirements.
· Ensuring all system changes are identified, controlled, tested and recorded prior to release.
· Establishing standards to be implemented within the business.
· Drive the effective handover between CAB Handover and UAT/Training as per the agreed procedures.
· Mapping of new processes and drafting of new documentation.
· Statistical reporting on product performance.
· Evaluate and asses current processes and develop solutions to assist with problem areas.
· Communicate actively and effectively with stakeholders/clients/business.
· 3 years Super User experience
· 1 year Software testing skills and knowledge
· IT Background industry experience (advantageous)
· Computer literate
· Problem solving attributes
· High attention to detail
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