Altron Bps Careers – Call Manager

Job Description:
Ensure that contracted Service Level and Satisfaction targets are achieved. To ensure that all change calls are logged correctly, updated correctly, followed up, escalated timeously, serviced, and closed with sufficient detail
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Job Responsibilities:

Request technical assistance and escalate when necessary
Recommend procedures and controls for identified gaps or improvements required for change management
Ensure continuous communication to the technical team and customer on changes logged
Use Knowledge Base Articles and Support Documentation to guide the process
Follow up on customer queries and other ad hoc requests
Ensure that all open change calls are constantly reviewed and updated until closure
Work with other Engineers, Customer & 3rd Parties for all changes logged
Ensure adherence to all Altron and Customer processes, policies and procedures as per prescribed compliance.

Job Requirements:

National Certificate Level 4 (N4) / Grade 12 (Required)
2 – 4 years Customer Service Experience

Job Details:
Company:Altron
Vacancy Type:Full Time
Job Location:Johannesburg
Application Deadline: N/A
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