Agent: Capitec Direct

Apply By: We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
To see what this job is about and complete a short assessment, please click here!Once you have completed the above, finalize your application by clicking apply below.Purpose Statement: To respond to telephone and digital queries from clients to provide services across the different Capitec product offerings aligned to the set operational targets.
Experience: Minimum: 1-2 years' experience in a banking, retail, finance, or client service environment.Ideal: 1-2 years Contact Centre experience and/or function-relevant experience, preferably in sales and/or service.Qualifications (Minimum): Grade 12 National Certificate / Vocational.Qualifications (Ideal or Preferred): A relevant tertiary qualification in Financial Management or Business Management.Knowledge: Minimum: Retail/consumer service environment/Banking environment.Ideal: Understanding of banking or financial principles and environment.Basic telesales techniques and methods.Basic sales principles and techniques.Basic operational and product knowledge.Capitec Bank Products and Procedure.Skills: Communications Skills.Computer Literacy (MS Word, MS Excel, MS Outlook).Attention to Detail.Analytical Skills.Selling Skills.Influencing Skills.Telephonic / Call skills.Conditions of Employment: Clear criminal and credit record.Willing to work regular shifts or weekends or rotational standbys.Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

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