Aftersales Clerk

Job Purpose

The purpose of the Warehouse Clerk - Frontline is to conduct administrative and clerical duties in Frontline Dispatch.

Job Objectives and Functions

A warehouse clerk is required to be able to perform any of the below functions based on operational requirements:
Management of customer orders in delivery & bulk cages

Responsible for collecting orders from allocated bin/location and handing it to the frontline team to dispatch; creating orders to be released and distributed; and validating customer payments and order destination and handing over order to the courier.

Administration of credit notes

Accountable for accurately capturing credit notes on the Warehouse Management System (WMS) and issuing the customer with a printed copy; and adhoc administration tasks in the customer & aftersales team.

Update system with stock details

Responsible for verifying pallet identity and combining it to the pallet on the system; and printing out new pallet identification.

Invoice Generation

Accountable for generating purchase orders, invoices, and other financial documents; and supporting accounts payable and accounts receivable by generating accurate, complete, and timely invoices using billing/invoice software.

Housekeeping

Accountable for practising basic housekeeping principles to ensure that workstations are tidy.

Health & Safety

Responsible for ensuring that health and safety policies are adhered to.

Qualifications and Experience

NQF 4 Matric/ equivalent - Essential
NQF 5 Supply Chain Management - Desirable

Skills, Abilities and Job-related Knowledge

English Comprehension
MS D365 – warehouse module
Verification Skills
Communication Skills
Product Knowledge
Warehouse Management System
Bulk Movement Procedure
Warehouse Layout and Processes


Reports to

Reverse Logistics Senior Supervisor

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