Aftermarket Manager – Emerging Markets (Commercial Automotive Industry) This opportunity is available to BBBEE candidates due to BEE requirements. Position Overview: A multinational leader in the commercial vehicle manufacturing industry requires the services of an Aftermarket Manager (Emerging Markets). As an Aftermarket Manager for the African regions, you will be challenged to deliver value to the organization by overseeing operations in African countries.
In Emerging Markets, the organization focuses on all KPIs including service quality, workshop processes, warranty, campaigns, audits, technical solutions, customer satisfaction, training, and parts.
Our client is looking for a humble individual, high in energy, with an attitude suited for a region that requires support, guidance, coaching, and empowerment. Knowledge Required: Support and implement parts marketing strategies to increase market share of genuine parts.Support dealers by analyzing parts sales and comparing with units in operation data.Manage the implementation of the service/maintenance plan through the dealer network in a structured manner.Manage relationships with dealer aftersales and fleets.Assist internal departments (sales, aftermarket, parts) in resolving customer complaints.Ensure the dealer networks in Africa have an optimized workshop process.Annually audit the dealer network to ensure compliance with processes, policies, tools, skills, and training.Ensure proper KPI submissions from dealer level.Identify key areas of concern with an action plan to support customers with breakdowns, service, and support.Experience, Qualifications and Skills Required: A completed Mechanical Engineer Degree or Road Transport qualification.A minimum of 5 years of experience in Commercial vehicle Aftermarket and Sales.Experience in Workshop Processes.Excellent communication and presentation skills in English.If you meet all the requirements specified above and are interested in furthering the process, kindly contact Patricia Jacobs by sending your detailed CV to ******.
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