Coco Spa @ The Regent is a luxury spa in Morningside, Johannesburg offering an urban sanctuary to the suburban dweller looking for a pampering refuge of calm, health and serenity for the body, mind and spirit. At Coco Spa, the concept of wellness within the city is alive. Our luxury spa includes four ambient rooms that host treatments inspired by ancient therapeutic massage healing and thalassotherapy, bringing an infusion of African, Asian, and Greek techniques. The Spa also offers a wide variety of beauty treatments, providing luxury nail treatments including nail extensions, manicure, and pedicure using gel or regular polish. Coco also has specialised waxing services as well as makeup.
Job Description with Key Performance Areas:SalesRetail minimum 30% of turnover monthlyPromotion of services available and special promotionsPrescribe homecare products to each guestFollow up with regular clients and encourage them to returnCustomer ServiceEfficiently deal with problems if the manager is not available to diffuse the situationTour potential guests as requiredEnsure guest satisfaction and professional serviceCourteously interact and answer all facility-related queries with members and guestsEnsure guests complete Consultation Card before commencing treatmentEnsure guests complete Comment Cards after treatmentsTreatment Standards & ProceduresPerform expected quota of treatments monthlyParticipate in staff training for all aspects of spa operations, services, and retail salesPerform treatments in accordance with standards set out in Standards & Procedures ManualConduct skin analysis to determine clients' skin type and concernsPerform a variety of facials, including cleansing, exfoliation, extraction, massage, and application of masks or serumsProvide advice on post-treatment skincare routines and recommend products suited to the client's needsPerform body scrubs, wraps, and other exfoliating or hydrating treatmentsProvide professional makeup application services for special occasions or everyday looksRecommend suitable products based on the client's skin tone and preferencesAdminister non-invasive aesthetic procedures such as dermaplaning, microneedling, or laser treatmentsEnsure cleanliness and sanitation of all tools, equipment, and workstations in accordance with industry standardsMaintain strict adherence to safety protocols for all advanced treatmentsCustomise treatments to address individual needs and desired outcomesProvide honest recommendations for services and skincare routines to achieve long-term resultsEducate clients on aftercare to maximise the benefits of their treatmentsRecommend appropriate retail products to enhance and maintain resultsFollow up with clients, where appropriate, to ensure satisfaction and address any concernsAdherence to Policies, Standards & ValuesMaintain cleanliness and ambience of Spa at all timesBe aware of schedule and timekeepingEnsure ample supply of products in each room to perform treatmentsReport any products needing to be ordered to ManagerEnsure the Spa is in peak condition at all timesMaintain immaculate personal presentationFoster a positive team spiritAssist all staff members if requestedKeep commission summaries up to date and accurateSkills RequiredWell-spoken with good communication skillsConfidentEmpatheticSelf-motivatedDedicatedProfessionalPunctualHonestInherent Job RequirementsRequired to work 45 hours per week, Mondays to Sundays, including Public HolidaysRequired to work a minimum of 3 or 4 weekends per month, depending on the length of the monthRequired to perform all agreed treatments
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