Business Unit: Discovery Employee Benefits
Function: Administration and Office Support
Date: 10 Sep 2024
Achieve more thanYOU BELIEVE
Discovery Corporate & Employee Benefits
Administrator (Senior)
About Discovery
Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Corporate & Employee Benefits
Discovery Corporate and Employee Benefits is the first and only employee benefits provider to shape employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance are brought to companies and employees.
Key Purpose of the role
The position is responsible for the day-to-day administration within Umbrella Fund Operations, within the Retirement Funds business unit. This is a core administration function, and the incumbent would be required to holistically manage and control a portfolio of different Retirement Fund disciplines, Section 14 transfers in and out, Section 27, Section 28 and Special Rules processes. The incumbent must ensure that processes and procedures are implemented, maintained and improved. The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively and efficiently. The incumbent must ensure that he/she has the knowledge, skills, tools and competencies required to perform the required job within service level agreements. The incumbent must have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily and play a role in change management within the team, challenge the status quo, inspire and motivate others. The incumbent will continually review existing processes and procedures in order to ensure the delivery of committed services to the Umbrella Funds Clients.
Areas of responsibility may include but not limited to
Processing of all daily and monthly transactional activity within agreed service levels.
Performing QA function for document verification where necessary.
Liaise with the transferor fund, transferee fund, Brokers, Clients and all stakeholders.
Drafting of Special Rules, Rule Amendments and Section 14 FSCA documents.
Process tax applications and ROT submissions to SARS.
Ensure that day-to-day administration is accurate, compliant and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
Dealing with queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
Dealing with the Human Resources function for staff managed. Ensure others are trained on the processes and systems. Provides staff with clear direction. Sets appropriate standards of behaviour and outputs. Delegates work appropriately and fairly. Motivates and empowers others.
Prepare management and client report for submission to superiors.
Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
Develop and maintain excellent business relations with internal and external brokers.
Managing projects.
The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces a range of solutions to problems and does root cause analysis. Effective decision-making by "out of the box" thinking and weighing up risks involved.
Personal Attributes and Skills
The successful candidate must demonstrate the following competencies:
Communication Skills: able to communicate clearly both verbally and in writing.
Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
Ability to communicate logically and objectively is essential components of this role.
Attention to detail
Very organised
Conflict Management
Expresses opinions, information and key points of an argument clearly.
Probes for further information or greater understanding of a problem.
Relates well to people at all levels.
Education and Experience
Matric - essential
5 years Employee Benefits, Retirement Funds, Umbrella Fund experience – Essential
3 years' experience in a supervisory role- Essential
NQF level 6 or similar is advantageous
Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds – Advantageous
MS Office – Advanced Excel Skills, Retirement Fund and Umbrella Fund operations, Accounting & Investments
EMPLOYMENT EQUITY
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
#J-18808-Ljbffr
