To support the business in the administrative functions required to onboard a customer in a timely manner, maintaining the highest level of customer service and compliance.
Tasks
Operational
Conduct FICA client profiling for all new registrations, following all risk measures.
Daily monitoring of active users to ensure they are FICA compliant.
Support to the various Sales Teams for client onboarding.
Weekly and monthly reporting on new registrations and daily monitoring.
Assist team members with training where necessary.
Stakeholders (internal & external customers, suppliers, shareholders)
Build and maintain effective internal and external relationships in order to promote business continuity and drive user retention and growth.
Maintain personal effectiveness and communication
Maintain effective oral and written communications with customers and work colleagues.
Demonstrate a personal commitment to suggest ways of doing things differently by improving performance and increasing the value created for all stakeholders.
Treat each customer as the only customer.
Requirements
Academic qualifications
Grade 12
Excel proficiency
Work experience
Essential:
Experience with customer service
Computer literacy (Word, Excel, Outlook)
Relevant sector/industry exposure
Knowledge of DealersOnline
Previous onboarding experience
Knowledge
Essential:
Technologically sound
Sound understanding of Customer Service principles
Skills
Essential:
Well-developed communication skills, including telephone etiquette
Attentiveness
Time management
Self-management
Computer, technology, and systems skills
Administrative skills
Attention to detail
Teamwork
Exceptional customer service
Knowledge
Essential:
Organisational awareness
Concern for communicating clearly & professionally
Good interpersonal relationships
Self-confidence
Dependability
Following procedures
Integrity
Reliability
Ability to work under pressure
Advantageous:
Continuous improvement
Commitment to behaving correctly and ethically
Enthusiasm for learning, sharing, and growing
Professional appearance
Customer centricity
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