Administrator: Claims | Europcar | Pomona

Details of the offer

Job Description
Europcar, Pomona, has a permanent opportunity for an Administrator: Claims. We are looking for an Administrator with relevant experience and an understanding of the claims process on the ground in the Rental space. We need someone who is professional and friendly, meticulously accurate, well organised, committed to the objectives of the role and highly resilient in achieving them.
Position Overview
The purpose of the position is to ensure accurate investigating of claim related queries, provision of feedback to stakeholders and processing of credit notes in order to support the achievement of customer service and performance standards. To effectively manage the out of service vehicle requirements and ensure downtime of each vehicle is monitred and kept within acceptable limits.
Should your application be short-listed you will be contacted for an interview. If you have not received an invitation to attend an interview within 3 weeks of the advertised vacancy closure, please consider your application unsuccessful.
Specific Role Responsibilities

Job Outputs



Create claims not generated by branches.
Obtaining quotations from various OEMs and monitoring of pricing/ availability
Daily reporting of delays/down days
Updating claims data in accordance with the standardized process.
Following up on outstanding documentation from branches.
Resolving all procurement related queries within 48 hours or escalation is required thereafter.
Resolving of Claims related queries.
Maintaining relationships with external workshops and panel shops.
Distribution, follow up and collection of damaged vehicles to work/panel shops.
All administrative work requisite of the department.


Qualifications and Experience
Minimum Experience

2 years car rental and/or claims/maintenance administrator experience

Minimum Qualifications & Requirements

Grade 12 or equivalent
Valid Code 08 Driver license, at least 2 years old.
Communication skills: must be fully bilingual.

Skills and Personal Attributes
Competencies:

Delighting Customers
Verbal Communication
Team Work
Creating and Sustaining Social Responsibility
Continuous Improvement
Integrity
Excellent communication skills
Strong administrative skills
Ability to work with a sense of urgency
Ability to work with self motivation
Negotiation skills
The ability to explain and communicate company procedures in a calm, professional manner.
Scrupulous attention to detail to ensure claim queries are resolved correctly and timeously.
Able to work under pressure.
Able to manage time
Emotional control when dealing with customers, superiors, colleagues and other stakeholders.
Logic and sound judgment
Able to work independently and provide timely feedback to stakeholders.

Personal Attributes:

Committed
Professional
Resilient
Must be a quick learner
A team player
Willing to put in extra time if required.
Presentable
Punctual


#J-18808-Ljbffr


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Job Function:

Requirements

Senior Office Administrator (Quickbooks)

Vacancy Details: Position: Office Administrator (X 2 Openings) Location: Meadowdale, Gauteng Reports to: Operations Director Salary: R15, 000 CTC - R18, 000 ...


The Caretakers - South Africa

Published 6 days ago

Hr Administrator / Hr Officer

Job Description: Join a leading provider in the heavy haulage and crane hire industry, specializing in Mobile Crane Hire, Rigging Services, Crane Truck Hire,...


West Coast Personnel - South Africa

Published 6 days ago

Release Department Clerk

Busy logistics company situated in Crown Mines Johannesburg is looking to employ a release department administrator. You will be required to carry out many r...


Intercontinental Clearing And Forwarding - South Africa

Published 6 days ago

Data Entry Support With Bookkeeping Experience

Hello there We are looking for a motivated, bright and professional individual to join our team As a Data Entry Support, you will play a crucial role in supp...


Anchora - South Africa

Published 6 days ago

Built at: 2024-11-22T02:06:34.366Z