Administrative Officer I (P10) (Information & Communication Systems Division: Campus IT Support) (Re-advert)Advert reference: uj_001621
Advert status: Online
Apply by: 23 August 2024
Position SummaryJob category: Education and Training
Campus: Auckland Park Kingsway Campus
Contract: Permanent
Remuneration: Market Related
EE position: EE
IntroductionThe University of Johannesburg (UJ) is a vibrant and cosmopolitan university, anchored in Africa and driven by a powerful strategy focused on attaining global excellence and stature (GES). With an emphasis on independent thinking, sustainable development, and strategic partnerships, UJ is an international university of choice.
Please note that the University is obligated, in terms of recent amendments to the Criminal Law (Sexual Offences and Related Matters) Amendment Act 2021 (Act 13 of 2021), to assess all prospective employees (including applicants) against the National Register for Sex Offenders (NRSO). The outcome of such an assessment may have an impact upon possible employment with the University. Key ResponsibilitiesCoordinate the activities of third-party service providers and suppliers.Monitor their performance against their SLAs and help resolve underlying issues.Work with the IT Service Delivery Director to prepare, document and update the IT Asset Management tool.Manage and maintain the access rights to IT Asset systems.Effectively implement the Asset Management process and ensure that the process is performed as agreed and documented.Ensure that Computer requests are reviewed, authorised, and communicated to the relevant stakeholders.Gather and understand user requirements for existing or new services and collaborate with the relevant IT team to provision services or solutions.Utilize tools that track usage of all software in the organization, ensuring compliance with relevant software license agreements and ensuring that assets are always properly accounted for.Responsible for storeroom management, ensuring the storeroom is tidy and stock is controlled, including consumables like hardware stock.Update the insurance with all new machines and claims.Assist in the preparation of software and hardware budget.Identify and monitor risks, governance, and compliance requirements related to the Asset Management environment.Minimum RequirementsGrade 12 / MatricNQF Level 6 qualification in either IT/ManagementSDI Service Manager/Agent Certified (e.g Fresh-works, fixosftware, manage-engine, remedy, Kaizen tool, Solar winds, IBM Zluri or any other asset management tool)Experience2–3 years previous experience in ICT asset control3 years in Desktop Management3 years in IT Service ManagementKnowledgeKnowledge of IT and OperationsKnowledge of ITIL aligned Service ManagementKnowledge of Asset ManagementCompetencies and Behavioural AttributesITIL Service ManagementCustomer relations managementPolicies and proceduresCollaborating with business managers to determine and deliver value-adding solutionsAbility to interact across all levelsManaging KnowledgeQuality DrivenStrategic ThinkerResults DrivenRecommendationsITIL Intermediate CertifiedManagement of Asset within Higher EducationEnquiriesJob content: Takalani Tshifularo on Tel: (011) 559-1077
Remuneration & benefits: Glaudina Croukamp (HCM Business Partner) on Tel: (011) 559-3467
Your application, comprising of a detailed Curriculum Vitae as well as the names and full contact details (including telephone numbers and e-mail addresses) of at least three traceable and credible referees must be uploaded before or on the closing date of the advertised post.
Please also attach the following: a copy of your highest academic qualification, proof of registration with professional bodies you might belong to.
Candidates may be subjected to appropriate psychometric testing and other selection instruments.
In conjunction with merit on the basis of qualifications, experience and proven achievements, the University of Johannesburg is committed to providing equal employment opportunities for persons with disabilities and those individuals from the historically disadvantaged groups.
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