Administrative Assistant- Helpdesk: Financial Aid, Contract ending 31 December 2025 (Internal Only) - (7447)Job Title: Administrative Assistant- Helpdesk: Financial Aid, Contract ending 31 December 2025 (Internal Only)Faculty: Cape Peninsula University of TechnologyDepartment: Finance -> Financial AidCampus/ Location: (Specify Location)Job Type: ContractOccupational Function: Support / AdminNumber of Positions: 1Annual Salary Package: To be confirmedAdvert Closing Date: 3/11/2024Job Purpose: To provide students with information about Financial Aid; referral of students to Financial Aid Officers as required; issuing, collection, and processing of various application forms for SETA's, Bursaries, and NSFAS; check student's funding statuses on NSFAS portal; overall administration of enquiry desk.Job Knowledge, Skills and Experience:Matric/Senior CertificateTwo (2) years' experience in the administration of Financial AidKnowledge of Financial Aid Policies and ProceduresKnowledge of ITSRequired to work overtime during peak times or as and when requiredRecommendation:A relevant National Diploma (3-year qualification) in a Business related fieldKey Performance Areas / Principal Accountabilities:Assisting students with completing learner agreements, application forms, appeals forms.Create a master-list and capture on the system and keep record of all documents received and accurately file for audit purposes.Confirming validity and integrity of documents.Extracting data, compiling, and processing claims.Participate in orientation and open day sessions.Assist with explaining the student fee account.Provide support to the FAOs and any other requests from Senior FAO and the Manager.General administrative duties which include maintaining the filing system and tasks related to the operations of the office.Liaise with students, parents, and other stakeholders.Performing ad hoc duties assigned by the line manager.Good communication skills (Verbal and written).Good interpersonal skills.Computer Literacy (Outlook, MS Excel & Word and ITS).Ability to work under pressure with strict adherence to deadlines.Time management.Contribution to team success.Initiating action.Student client focus.Accuracy.Ability to manage multiple tasks.General Information:Closing date: 03 November 2024For enquiries and assistance with your online application, please contact Ms. Viwe Lalela, Human Capital Department at ****** or 021 460 3351.NB: PLEASE NOTE THAT THIS SYSTEM DOES NOT ALLOW APPLICANTS TO UPLOAD CVs. IT IS THUS IMPORTANT THAT APPLICANTS COMPLETE ALL SECTIONS COMPREHENSIVELY AS FAILURE TO DO SO MIGHT DISADVANTAGE YOU. PLEASE UPDATE YOUR APPLICATION ON THE SYSTEM WITH THE LATEST INFORMATION AS THIS WILL BE THE ONLY CRITERIA USED FOR EVALUATION OF YOUR APPLICATION BY OUR PANEL.The Cape Peninsula University of Technology is committed to Employment Equity and aims to attract and retain talented individuals to achieve our equity objectives. Therefore, people from the designated groups, including those with disabilities, are encouraged to apply. Preference will be given to applicants whose appointment contributes towards the achievement of demographic representation. We reserve the right not to make an appointment.Copyright, Cape Peninsula University of Technology.We are a university in Cape Town, South Africa, and the only university of Technology in the Western Cape province.We are also the largest university in the province.
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