Administration Services Co-OrdinatorA position has become available for an experienced and qualified Administration Services Co-Ordinator to provide a centralised administration support service to all MPS Members and divisions ensuring service delivery excellence for members which is trusted and valued.AccountabilitiesOperationalSupport the development and delivery of the Administration Services plan and strategy to an agreed standard.Comply with applicable professional ethical guidance and all relevant internal and external rules, policy and procedures, including those relating to Health & Safety, Data Protection, IT security and all those contained in Staff Handbook.Meet key performance targets, quality standards and financial targets.Promote cost saving efficiency within the department and to our stakeholders and adopting a culture for continuous improvement.Consider all spend within organisation policy and highlight any cost saving ideas to the Administration Services leadership team.MemberManage informal complaints and expressions of dissatisfaction from members in accordance with policy standards.Continuously improve ways of working and contribute to divisional / MPS-wide continuous improvement projects aimed to drive operational efficiency and great member experience and outcomes.Deliver fair treatment and outcomes for members and compliance with associated policies and standards set out by Council, its committees and delegated authorities.PeopleTake personal accountability for own training, competence, performance and engagement of self and colleagues ensuring clarity on accountabilities and compliance with MPS values, governance, policy standards and processes.Support colleagues both within own team and support learning interventions as part of the Academy to maximise the potential of all colleagues and the quality of our service to members.Take learnings from all Quality Monitoring and Outcome and Quality Assurance results to enhance own performance and quality service and outcomes for members.RiskIdentify and report risks and issues identified within Administration Services and across MPS to enable resolution and mitigation of potential impact on MPS, members and colleagues.Contribute to an environment where all colleagues in the Administration Services Team recognise the importance of risk identification and management.Adhere to appropriate business processes and controls in order to comply with policies and regulatory requirements (as applicable).ResponsibilitiesSupport administration services team to facilitate a timely and efficient response to members and others helping the department to meet internal and external service level and performance targets.Ensure data integrity and completion of missing data with the CRM system where appropriate.Effective management of electronic/paper files in line with GDPR regulations.Build relationships with key stakeholders internally and externally to maximise operational effectiveness.Input into the 'Academy' and continued development of competency frameworks and learning material – identifying training requirements.Provide cross departmental support where required to ensure KPIs are met and service standards are maintained.Undertaking other duties and tasks that are appropriate to the level or role that may be required.SkillsProficient in Microsoft Office packages.Able to communicate effectively.Able to adapt to change.Strong attention to detail to spot errors that could cause rework / reputational damage.Proactive management of workload to pre-empt requirements from stakeholders.ExperiencePrior experience in Operations Support/Office administration.Experience of working to tight deadlines whilst producing consistently accurate work.Experience of working in a team environment.Managing confidential matters sensitively.Working knowledge of protocols for claims and/or non-claims work.Knowledge of Medical and Dental terminology.
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