ADMINISTRATION OFFICER II/ADMINISTRATION OFFICER IIILocation: Bellville, Western Cape, ZASanlam is a leading financial services group, originally established as a life insurance company in 1918.
The Sanlam Group conducts its business through Sanlam Limited, the corporate head office, and five business clusters.
We're all about building strong, lasting relationships with our employees.What will you do?Manage and lead a team of Fund Administrators to exceed customer expectationsCoach and develop team members to achieve various customer and company Key Performance IndicatorsEffectively manage behaviours with individuals to ensure company strategic goals are achieved.Support all team members by living and displaying the values whilst coaching, holding effective team meetings, and supporting the team with escalated customer interactionsIdentify skill and competency gaps to provide the necessary training and coachingHandle escalations, analyse first time contact resolution targets and support the team to achieve goals.Effectively communicate all relevant information to staff through team meetings and all other relevant communication methodsEnsure FAs reporting into SFA meet 100% production time dailyDeliver monthly reports below 100% of their effort levels, including reasons, actions taken, and future plansMaintain up-to-date Payment and Breaches reportingUse the BI Tool (Management information) optimally - manage claims and ensure SLA is metAuthorize claims to ensure SLA is achievedManage error rate, ensuring quality is monitored, managed, and improved.Manage complaints and ensure speedy resolutionWhat will make you successful in this role?Qualification and ExperienceRelevant business degree or diploma or industry-related qualification would be an advantage3-5 years' experience in retirement fund administrationBenefit payment experience would be advantageousProficiency in Microsoft Office (Excel, Word, Outlook, etc.
)Knowledge and SkillsSound knowledge of products, processes, and services in the Employee Benefits EnvironmentUnderstanding of rules and policy regulations with regards to schemes/fundsAdvanced Excel skills are a requirementExperience on MIP workflow system will be advantageousExcellent leadership skillsExcellent communication skills both written and verbalStrong ability to organize with time management skillsClient-centric orientationAbility to work autonomously and maintain objectivityCore CompetenciesCultivates Innovation - Creating new and better ways for the organisation to be successful.Client Focus - Building strong customer relationships and delivering customer-centric solutions.Drives Results - Consistently achieving results and meets deadlines, even under tough circumstances.Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.Resilience - Rebounding from setbacks and adversity when facing difficult situations.Turnaround timeThe shortlisting process will only start once the application due date has been reached.
The time taken to complete this process will depend on how far you progress and the availability of managers.Our commitment to transformationThe Sanlam Group is committed to transformation and embracing diversity.
Our employment equity plan and targets will be considered as part of the recruitment process.
#J-18808-Ljbffr