Admin Manager – Castle Gate Lifestyle CentrePretoriaJob status: Full-timeMambo's is searching for an assistant store manager to help drive our retail operations and provide top-notch customer service. We rely on our talented admin managers to use their exceptional leadership skills and business acumen to support their team's performance and drive the store's success. In this position, you'll work closely with the store manager to build a team of service-minded cashiers and shop assistants, all while executing processes and procedures that ensure a consistently wonderful customer experience at Mambo's.Administration Manager Duties:Systems trainingInventory controlHuman resources managementCustomer serviceEco Time trainingCash managementManaging targetsDiscount managementMonitoring discounts and price adjustmentsScan rate/price changesMonitoring and improving scan rates across departmentsHandling damages/customer returns and reducing them across departmentsDeveloping and implementing shrinkage controls across departmentsMonitoring shrinkage results/negativesManaging petty cash and ensuring expenses are within budgetStock managementExtracting stock adjustments and checking for irregularitiesImplementing a category stock counts cyclical schedule and investigating variancesEnsuring completion of IBTs and purchase orders to minimise lossManaging stock take administration and actively reducing the negative stock reportEnsuring company rules are followed regarding shortages/overages and taking disciplinary steps if neededFront-end managementEvaluating shifts and rosters to optimise staffing within budget and minimise casual/overtime useMaintaining systems to control all floats securelyEnsuring cashiers are reconciled daily and recon slips are signed and attached to shift reportsOverseeing secure, accurate, and timely bankingImplementing control measures for petty cashImproving customer care results by developing and implementing methodsKeeping check-outs clean and tidy to avoid customer obstructionAssessing cashier variances and ensuring accurate reasoning for overages/shortages, applying discipline if necessaryCustomer managementResolving customer complaints and developing proper protocols for handling them, escalating to store manager if neededProviding customers with efficient service and product knowledgeBuilding personalised relationships with regular customersEnsuring designated staff answer phones correctly with knowledge of products and servicesDaily follow-up on quotes and issuing proformas to customersShrinkage and profitabilityMaintaining shrinkage controls to ensure profitabilityImplementing security procedures to safeguard store assets and customersMonitoring risk areas and taking appropriate action as neededOHASA complianceMaintaining the OHASA file and keeping meeting minutesWhat you'll do:Embody and communicate Mambo's values and brand philosophy to customers and teammatesSupport the store management team in efficiently running your store's operationsManage scheduling, time-off, and payroll for all team membersAct as the in-store troubleshooting expert for administrative processesOversee stock management and processesCoach team members through skills development and process trainingProvide excellent customer service at all timesOffer direct feedback and support to teammates on the sales floor and operations teamCreate an inclusive workplace culture, treating all teammates and customers with respectWho you are:You have over two years of experience in a management role at a customer-focused, operationally excellent retailerYou possess retail operations experience, including administrative tasks and stock managementYou are confident in leading a team, overseeing operations, and driving sales performanceYou hold yourself and others accountable, establishing trust among your direct reportsYou are exceptionally organised and proactiveYou work well in a team, with strong interpersonal and communication skillsYou think outside the box and are a resourceful problem-solverYou can create and share a compelling vision that inspires your teamYou are flexible and dependable, able to work varying schedules, including weekends and special eventsYou'll love this job if:You are organised and thrive in handling multiple tasks at onceYou are results-oriented with a bias for action and strong sales skillsYou are a natural leader and an effective communicatorYou are passionate about retail and delivering excellent customer serviceYou are eager to learn and absorb everything about Mambo's products and business growthAbout us:Mambo's mission is to help individuals and households create organised, functional, and stylish living spaces. We provide a comprehensive range of innovative, quality storage and homeware solutions in beautiful stores that offer exceptional customer service and a fun shopping experience. Together, we aim to inspire a sense of order and calm, making life easier. We're constantly exploring how we can make a greater impact, demonstrating that a business can scale while doing good in the world, without charging a premium. Achieving this requires creativity, empathy, and innovation.
#J-18808-Ljbffr