Job Title: School Reception and Operations Manager
Location: ABC International, Braamfontein
About Us:At Abc International, we are committed to providing an exceptional educational experience that fosters learning, growth, and community. Our school prides itself on creating a supportive and efficient environment where staff, students, and parents feel welcomed, informed, and valued. We're seeking a proactive, detail-oriented, and highly organized School Reception and Operations Manager to lead our front office team and ensure that every aspect of the school's daily operations is managed smoothly and effectively.
Job Summary:The School Reception and Operations Manager will be responsible for managing the reception area, ensuring a welcoming environment, and overseeing essential administrative functions. This individual will also play a key role in managing teachers and support staff, maintaining a productive and professional atmosphere that upholds our high standards of service and education. The ideal candidate has a passion for service, impeccable organizational skills, and the ability to manage people and processes with precision and care.
Key Responsibilities:
Reception Management:
Oversee the daily operations of a busy school reception, ensuring that students, parents, and visitors receive a warm welcome and timely support.
Ensure a smooth and effective flow of communication in person, over the phone, and via email.
Coordinate with other departments to ensure that information is communicated consistently and accurately.
Maintain a clean, organized, and professional appearance of the front office and reception areas.
Manage the reception staff, including training, scheduling, and performance management, to ensure all duties are performed to the highest standard.
Staff and Teacher Management:
Work closely with teachers and support staff to ensure that schedules, coverage, and resource needs are met.
Serve as the primary point of contact for staff issues and concerns, helping to resolve conflicts and maintaining a positive workplace culture.
Conduct regular staff meetings to ensure open communication, set priorities, and address any operational challenges.
Coordinate teacher and staff schedules, manage absences and substitutions, and ensure classrooms are appropriately staffed at all times.
Administrative Operations:
Implement and maintain efficient administrative systems to streamline daily operations, including filing, record-keeping, and data management.
Ensure accurate attendance records and oversee the scheduling of student appointments, conferences, and events.
Manage school supplies and inventory, ensuring the school has all necessary materials and resources at all times.
Work closely with the principal and administrative team to support the school's overall objectives, including special projects and event planning.
Customer Service Excellence:
Serve as the face of the school to parents and visitors, providing outstanding customer service and ensuring every interaction is positive and professional.
Handle inquiries, complaints, and concerns with empathy and professionalism, escalating issues to senior leadership when necessary.
Continuously seek ways to improve processes and enhance the experience for parents, students, and staff.
Qualifications:
Bachelor's degree in Business Administration, Education, or a related field.
3+ years of experience in a similar administrative or management role, preferably within an educational environment.
Strong leadership skills with a proven ability to manage and motivate a team.
Exceptional organizational skills with meticulous attention to detail.
Excellent communication skills and a professional demeanor.
Proficiency in MS Office Suite and experience with school management software is a plus.
Why Join Us?
This is an exciting opportunity to play a pivotal role in our school community, ensuring that the reception, teachers, and staff work in harmony to provide the best educational experience possible. If you are a proactive problem-solver with a passion for making things run smoothly and efficiently, we would love to hear from you!
Job Type: Full-time
Pay: R10000,00 - R15000,00 per month
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