Main purpose / objective of the position:
Collection of clients' rentals to ensure healthy cash flow and control of all customeraccounts. Manage and maintain good, long-term customers and client relationships.
Operational Deliverables: Will include, but not limited to:
• Proactively following up on all rental collections and resolving outstandingpayments.
• Resolving internal and external queries.
• Daily allocation of payments and clearing of invoices as per the customers'remittance advices received.
• Updating and maintenance of the customer/tenants' Main Recons (AccountReconciliations).
• Weekly Cash Collection Forecast.
• Reporting on Rental Cash Collections on a weekly basis.
• Liaising with the Leasing department to resolve and billing queries that potentiallyimpacts collections.
• Submitting Invoice Reports to the customers/tenants after month end close.
• Actively maintain a reminder system to ensure finalisation of all matters pertainingto queries and collections.
Decision making authority:
Works within the broad framework of existing policies and guidelines, as amended from time to time.
Required to work strictly within prescribed rules, routines & standards.
Experience / Education / Knowledge: Minimum of Grade 12 with Accountancy as subject or equivalent qualification / training e.g. Association Accounting Technicians well as 2 years relevant experience.A bachelor's degree in finance, Property Management, Business or Accounting will be an advantage.Detailed knowledge of all financial policies, procedures and processes.Contract ManagementRent CollectionDebt Collectors Act 1998. Skills required:
Typing, Computer literacy: (Advanced MS Office, MS Word, MS Excel, Power Point, Contract Creation & Procurement system, SAP).
Time Management Negotiation Skills.
Telephone Skills.
Administration and organisational skills.
Presentation skills.
Interpersonal skills.
Analytical/sound numeracy skills.
Communication Skills (Verbal & Written).
Competencies required: Communication (both verbal and written).
Customer and quality focus.
Interpretation of legal contracts.
Attention to detail.
Time management.
Methodical.
Problem solving.
Be able to handle stress in demanding situations.
Attention to deadlines.
Initiative.
Self-confidence.
Assertiveness.
Impact and Influence.
Teamwork and co-operation.
Self-starter.
Integrity.
Diligent.
Major drivers of work volume:
Number of customers and profile of portfolio.
Interface / relationships with: Internal: IT, Finance Manager, Account Receivable Manager and Controller, Accounts Receivable Administrators; Leasing Receivables team External: Tenants, Clients
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