IntroductionThe Account Manager will be required to perform 2 primary roles:Account Management: Day-to-day management and smooth running of their Accounts, delighting the clients with good customer service in all aspects of administration and delivery of service.Account Development: Partner with customers to clearly understand their needs, add value, and provide support and excellent customer service, in order to grow existing accounts.Duties & ResponsibilitiesAccount Operations Management:Identify and facilitate sales and business growth opportunities and constantly keep the commercial goals on the operations leadership team's radar.Communicate with clients to understand their needs and explain product value.Build strong client relationships to maintain old business and acquire new business.Collaborate with various internal departments to ensure the fulfilment of all customer requests.Act as the client's representative in the organisation to ensure that their demands are met with a focus on improving the customer experience.Ensure the effective implementation of strategies and plans through thought leadership to ensure that the highest level of performance is achieved, and objectives are met.Maintain an extensive network of internal and external contacts to ensure that key accounts are optimally managed.Lead relationship building initiatives with principal vendors including playing the lead role in negotiations with respect to pricing, procurement and inventory control.Governance, Risk and Business Continuity Management:Stay up to date of new trends and innovations in operations.Manage business risk, through continuous internal and external monitoring of business impact, as well as changes in stakeholder needs.Lead and guide improvement projects that will increase profits or protect against risks in the function.Establish and maintain the highest ethical standards in operations practices.External Parties and Relationship Management:Oversee relationships with service providers and partners and ensure all the services are delivered properly, evaluate the performance of consultants and report any deviations to the relevant department for any corrective actions.Communications & Working Relationships:Internal:Head of Sales and ExcoHead of Business Unit Functions within companyEnsure the achievement of the Sales objectives within companyEnsure the relevant account strategy aligns with and supports the overall Group sales strategyExternal:Clients and PartnersConsultants and Service Providers (external consultants from service providers/vendors etc.)External advisors/consultants (Subject matter experts)Negotiate terms and conditionsProvide thought leadershipDrive collaborative partnerships and innovationDesired Experience & QualificationAt least 5 years progressive experience within a professional services business, including the demonstrated ability to manage, deliver and grow accounts.At least 5 years' experience in Asset Financing or technology solutions sales with a documented successful track record in selling high end services & solutions in the relevant industry.Must have experience with large enterprise clients.Tertiary qualification, preferable IT BackgroundSales Related TrainingGood Business AcumenCorporate GovernanceAuditing processesRelevant Industry/ Domain knowledgeLeadershipConflict managementProfessionalismPresentationCustomer relationship management
#J-18808-Ljbffr
