A software development company is looking for an experienced Account Manager to join their team.Key deliverables• Ensure client is sufficiently enabled to maximise solution utilisation• Ensure client is satisfied with services received and drive improvements on areas where dissatisfied• Effectively partner with the rest of the services team to ensure the overall teams success• Effectively partner with the business development manager team to ensure optimization opportunities are realized• Develop and maintain excellent product knowledge to ensure the benefits and value of all products are understood, communicated and ultimately well represented in the market• Act as the main point of contact in all matters relating to client concerns and needs• Build and strengthen client relationships to achieve long-term partnerships• Maintain accurate client records, keeping track of any contract updates and renewals• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients• Take inquiries and requests from customers and address their needs• Stay on top of accounts, making sure they're receiving services that are within their budget and meeting their needs• Meet regularly with other members of the team to discuss progress and find new ways to improve business• Generate progress reports to give to clients and higher-ups within the organisation• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularlyTechnical knowledge, skills and abilities• Management of customer communications• Understanding of Internal Audit and Risk Management• Problem solving skills and ability to deal with potentially difficult clients• Mature individual with high level of emotional intelligence• Proven track record of meeting or exceeding quotas and receiving positive customer feedback• Proficiency with common customer success and customer relationship management software, such as SalesforceBehavioural, soft competencies and skills• On the ball• Highly accurate• Strong communicator• Sense of humour• Accountability• Detail-orientated• Driven• Financially literate• Success-orientatedEducation and qualifications• Matric certificate• Completed Business Degree / similar is highly preferableDetails of experience• Proven work experience as an Account Manager or Key Account Manager focusing on the African Market• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level• Solid experience with CRM software (e.g.
Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)• Experience delivering client-focused solutions to customer needs• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail• Excellent listening, negotiation and presentation abilities• Strong verbal and written communication skillsWhat would make the candidate successful in the role?• Must have strong interpersonal skills• Be self-motivated and a collaborative team player• Should have an inherent desire to succeed and exceed the goals and targets you and the business have set• Be DRIVEN• Accuracy, leadership, results orientation, accountability, humour and Integrity
