A creative and persuasive Account Manager – Retail with experience in retail channel(s) and a 'make it happen' attitude, entrepreneurial mindset, objective-driven outlook, and strong business ethics are crucial. Liaise with cross-functional business and technical teams to achieve customers' desired outcomes. Drawing on previous retail/FMCG experience is key to the success of this role.Here's what you'll bring to the table:Impeccable communication and interpersonal skills together with the ability to present and influence at all levels.Highly motivated and objective-driven.Strong business acumen and ethics.Comfortable with a lean operating culture.Demonstrable ability to manage multiple projects and accounts with differing timelines.Creating and owning relationships across marketing and operations to solve customer business issues.Understanding customer's business objectives and management of high-level relationships.Optimising existing business by driving retail execution, initiating marketing activities, and communication.Here's what you'll be doing - key tasks and responsibilities:Account management responsibilities include developing and managing strong relationships, connecting with key business executives and stakeholders.Collaborate cross-functionally to identify, develop, and manage to execution both follow-on and new business opportunities across the portfolios.Grow client accounts and be their ambassador internally to ensure success is delivered on every project.Liaise with and manage key client relationships while building a wider network of contacts.Plan, schedule, and oversee key client communication points.Manage and become the day-to-day communications hub for high-value and importance client communications.Understand and shape an approach to better develop, diversify, and grow client accounts.Reliably able to deliver information in all situations to customers and internal colleagues.You'll also be required to advance the following:Excellent stakeholder management skills and the ability to interact with and influence customers internally and externally.Able to communicate with ease with all customers and able to listen, simplify complex matters.Ability to work to strict deadlines whilst multi-tasking across multiple customer requirements.Demonstrate excellent analytical, planning, problem-solving, presentation, and organisational skills.Excellent written and verbal communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.Strong interpersonal skills: confident communications, active listening, objections prevention and handling, conflicts management and prevention.Additional skills:Ability to balance priorities and work to tight deadlines.Ability to learn and understand products quickly.Methodical, highly organised, and accurate approach to work with attention to detail.Ability to understand sector-specific retail trends; knowledge or interest in retail-facing technology would be highly beneficial in creating future solutions and opportunities with clients.Ability to build strong rapport, establish trust and credibility through a consultative approach with diverse stakeholders from Executive level down.Ability to maintain high levels of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment.High proficiency in written & verbal communication skills.Experience with desk-based and/or customer-facing activities and influencing key decision makers.
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