Account Manager

Our client is looking for an experienced Account Manager to join their team in a role that combines exceptional client service, relationship management, and analytical skills.
The role is ideal for someone passionate about delivering top-tier client experiences within a technology-driven environment.
Responsibilities: Provide end-to-end support for clients throughout the booking process, ensuring a seamless experience.
Manage and nurture client relationships at the account level, consistently enhancing client satisfaction.
Conduct in-person and virtual training sessions to guide clients through the platform effectively.
Support travelers with payment-related queries, ensuring quick and effective resolutions.
Ensure timely receipt and reconciliation of payments by maintaining clear communication with clients.
Collaborate with external service providers for various forex functions as needed.
Act as an ambassador for the brand, exemplifying the company's values and commitment to client success.
Key Skills: Strong interpersonal skills with a commitment to excellence in client service and relationship building.
Exceptional presentation and communication skills in both written and spoken English.
Analytical mindset with a proven aptitude for working with numbers.
High level of organization and attention to detail.
Self-management skills, with the ability to meet deliverables on time and uphold quality standards.
Experience in the travel industry is highly advantageous.
Advanced skills in Excel are a plus.
A minimum of 3-5 years' experience in a client services role, ideally in a direct account management capacity.
Qualifications: Recognized three-year qualification, preferably with coursework in finance, statistics, or economics.